Is IBM a good company to work for as a Systems Service Representative?

Systems Service Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,449 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Service Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Service Representative interview questions at IBM .

Does IBM pay Systems Service Representative employees well?

Systems Service Representative professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,449 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Systems Service Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4347) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11026 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5024 reviews)); "Flexible timings and work from home option(i gotta laptop thats why i enjoy this privilege)" ((in 4377 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3396 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3283 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5454 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2182 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2009 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1724 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 619 reviews))

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IBM

IBM Systems Service Representative reviews

4.0

79% would recommend to a friend

(1,449 total reviews)

Arvind Krishna

90% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,449 reviews)

Ratings by demographic groups

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Systems Service Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,449 company reviews on Glassdoor. This indicates that most Systems Service Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Jun 20, 2026

OK

System service representative

Recommend

CEO approval

Business Outlook

Pros

good working hours, flexible location

Cons

night shift required, late night work

4.0

Jun 15, 2026

Great growth opportunities but coordination issues with clients

Senior systems analyst

Recommend

CEO approval

Business Outlook

Pros

Excellent company for growth and learning with latest trends. Good Leadership.

Cons

In case of working for a client, lacks the coordination between the account head and employee.

4.0

May 25, 2026

Good company with solid policies, but few development projects

Senior systems analyst

Recommend

CEO approval

Business Outlook

Pros

Good company and facilities. Policies are also good.

Cons

Most of the projects are for support. I you rarely get development projects.

Viewing 1 - 3 of 1,449 Reviews

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IBM Systems Service Representative reviews

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OK

Great growth opportunities but coordination issues with clients

Good company with solid policies, but few development projects

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