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Intact Insurance UK

Part of Intact

Engaged Employer

Intact Insurance UK reviews

3.4

51% would recommend to a friend

(1,118 total reviews)
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Ken Norgrove

60% approve of CEO

54% positive business outlook

Intact Insurance UK has an employee rating of 3.4 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact Insurance UK employee rating is in line with the average (within 1 standard deviation) for employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong training & onboarding – good learning foundation in claims and insurance industry. Exposure to diverse cases – handling different types of auto claims builds expertise. Career growth opportunities – possibility to move into senior claims, specialty lines, or management. Supportive team culture – colleagues and managers often willing to help. Job stability – established, reputable insurance company. Employee benefits – health, dental, retirement/pension plans, employee discounts. Hybrid/remote work options (depending on department). Professional development – access to courses, certifications, and internal mobility.

Cons

since merged with intact .. High workload & case volume – can feel overwhelming during peak seasons. Fast-paced environment – strict deadlines and performance metrics. Emotional challenges – dealing with upset or stressed customers regularly. Limited advancement speed – promotions and role changes may take time. System/process changes – frequent updates to procedures can be hard to keep up with. Work-life balance challenges – extra hours may be needed to keep up with claims. High performance expectations – must consistently meet targets for file handling and service.

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Intact Insurance UK Response
4mo
Thank you for your feedback. We always want to ensure our people have a good work/life balance, and we are sorry this hasn’t been you experience. This is something we will raise to leadership teams to ensure they have an open dialogue around workload
5.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Great office environment Kind and helpful staff Hybrid working

Cons

Repetitive workloads got boring at times

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Intact Insurance UK Response
9mo
Thank you for taking the time to share your experience of working here at RSA. We are delighted you have had such a positive time with us, and we appreciate you highlighting improvement suggestions
4.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Consistently worked alongside many capable colleagues

Cons

Historically slow to adapt and change.

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Intact Insurance UK Response
9mo
Many thanks for sharing you feedback. We have been, and continue to, modernise our ways of working with significant investment across most business areas, to ensure we continue to be able to give our people the best opportunity to be successful in their roles. As a large organisation, we understand this can take time, but we will take your comments on board, and continue to progress as quickly as we can.
Viewing 310 - 312 of 1,118 Reviews

Glassdoor has 1,264 Intact Insurance UK reviews submitted anonymously by Intact Insurance UK employees. Read employee reviews and ratings on Glassdoor to decide if Intact Insurance UK is right for you.