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Intact Insurance UK

Part of Intact

Engaged Employer

Intact Insurance UK reviews

3.3

51% would recommend to a friend

(1,118 total reviews)
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Ken Norgrove

60% approve of CEO

54% positive business outlook

Intact Insurance UK has an employee rating of 3.3 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact Insurance UK employee rating is in line with the average (within 1 standard deviation) for employers within the Versicherungswesen industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Feb 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits (travel loan, buy and sell holidays), supportive team members and team leaders, friendly atmosphere, challenging work, great city centre location.

Cons

Lack of support from upper management, too much focus on SLA to the detriment of employees mental health, progression takes too long, lack of disciplinary action for underperforming colleagues, pay and pension changes were handled badly, training can be sub par, systems are outdated and prone to crashing, can be hard to book time off.

5.0
Feb 18, 2019
Recommend
CEO approval
Business Outlook

Pros

I worked with RSAM from 2000-2004 and during that time I gained experienced with frontline teams registering all different types of claims. I soon realised that due to our unique customer base, we are an insurance company like no other! We do everything within our gift to constantly improve our Customer and Claims journey and our ultimate aims are to keep our disabled customer's mobile and making insurance easy. I also had the opportunity of pursuing my own self development through completing several NVQ's and a CII Certificate during that time. I then left the company in 2004 to work within the Claimant Litigation sector for 8 years. Once the MOJ Reforms came in I put my CV to market and was invited back for interview by RSAM. This was the only company I have ever worked for, left and then decided to return. The main reasons being I understood the company's core values, it's diverse and inclusive culture, the opportunity to have career progression, the benefits and the fantastic people who work there to name a few. Since then I've progressed from a Technical / Complex Claims Handler to being a Team Leader in Claims and Operations. I've been back at RSAM for nearly 8 years now and enjoy my job more than ever before. I can't stress enough the number of opportunities that are available to not only work for this great company, but to also get involved in helping our local communities, fundraising for worthy causes, initiatives to drive people engagement and once again, to pursue your own development and career progression. RSAM is a family to a lot of the people who work here. We care about our people and we care about our customer's too. That is why I'm an advocate for the company and why I would recommend anyone to work here. It's a chance for people to have a career and not just a job!

Cons

The downside would be having to go and work for other companies to then realise that the grass isn't always greener, and what you had before you left, is what you still value from working for a large organisation and the reason why I came back.

5.0
Feb 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Good location. Excellent benefits including a contrib pension scheme, interest free travel loan, discounted insurance and shopping along with many others. Good performance bonus scheme. Really good working environment - newly refurbished office with kitchens. Free tea and coffee (actual real stuff - not machines). Lots of incentives and staff activities. From a work perspective, extensive training and support at introduction level. Opportunities for career progression. Focus on staff wellbeing. Regular appraisals and feedback.

Cons

Not really any cons. As with any call centre environment there are pressures to meet targets but you are supported well to achieve this. Outwith the call centre area (where I work), there aren't really any cons.

Viewing 190 - 192 of 1,118 Reviews

Glassdoor has 1,264 Intact Insurance UK reviews submitted anonymously by Intact Insurance UK employees. Read employee reviews and ratings on Glassdoor to decide if Intact Insurance UK is right for you.