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Thank you for taking the time to share your feedback. Being an industry leader in a constant state of growth means that there is a lot on the go and it's important to us that our team members have the support and balance to do their best. We are glad to hear that you feel supported by your colleagues and our mentorship program is good.
Over the past two years, high demand and turnover have been a challenge for customer service industries across North America. At Intact, regardless of pandemics or market conditions, our top priority is to help people in good times and bad, and this includes our team members. We take feedback seriously and we will share your concerns with our Claims leadership team.
We also encourage a culture of ongoing feedback – this is how we all learn and grow. As a next step, we encourage you to reach out to your HR Consultant to discuss your concerns about workload, management, and your well-being. They are skilled advisors who can help foster positive solutions.
