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      Intact

      Engaged Employer

      Intact reviews

      3.9

      75% would recommend to a friend

      (2,164 total reviews)
      avatar

      Charles Brindamour

      87% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      Intact has an employee rating of 3.9 out of 5 stars, based on 2,164 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact employee rating is in line with the average (within 1 standard deviation) for employers within the Versicherungswesen industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Oct 11, 2019

      Great Place to Work!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Intact offers great work-life balance and a strong variety of benefits. The team I work with are like family, working hard to achieve success and having a little fun along the way.

      Cons

      I don't see any downsides of working at Intact

      avatar
      Intact Response
      6y
      Thank you for your awesome review! We're so happy to read that you are enjoying your time with us.
      5.0
      Oct 8, 2019

      I enjoy working at Intact

      Senior user experience designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      First of all, Intact is a product-oriented company, not an agency, where people work on tones of different projects at the same time and don't have other life than work-work-work. I worked in many different not-product companies before joining Intact and I’ve never had the same freedom to do a real UX as I have now at the lab. I don’t have to constantly prove that I need to do this or that type of activity. If I need to do some workshops, run a round of research, do an interview with customers, I always have a green light for that. Every time I speak with my ex-colleagues from other companies, I realize that I’m so lucky working at Intact lab, cause I have everything I need to deliver a great user experience. All my solutions are client-centered because I had time, all recourses and right instruments in my hands to understand who my customers are, so I design solutions for them, not for some fiction ones, imaginable users. This fact makes me happy and I feel accomplished at my current place. If you really care about users, you are passioned by research, you want to find your own voice and you want to be heard, this place is for you.

      Cons

      Sometimes, management could be a little bit more organized, but this is not a bit issue. Overall everything seems work fine last years

      avatar
      Intact Response
      6y
      Thank you for your review. You've seen Intact Lab grow from the ground up and it's thanks to you and your colleagues who have been instrumental in this amazing story! Thank you for all of your contributions--we really appreciate it.
      1.0
      Oct 6, 2019

      Of course this review will seem bitter. Intact is as greedy and cut throat as it gets.

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros would be, if you're the most popular in the office you will be promoted. And this is not some bitter analysis... a manager told a group of employees this before she changed departments. Everything I say in this review is honest and true and not made up by some terrible former employee... if Intact replies to this review that is exactly what they'll tell themselves to help them sleep at night. So let's say your office is filled with 30-50 year old women... for example; you must be the most popular of that group in order to be promoted. Popular does not mean the most knowledgeable or experienced, I want to emphasize it means HIGH school popularity equivalents. Gossip and lies are key in Intact's offices and Intact blames the victim always. This is great news if you are the most popular because this will not happen to you. If you are a manager's favourite, you will get insight and knowledge that the bottom of the totem pole will not receive. Thus you will feel secure in your role hearing the gossip and thoughts from the manager about your colleagues. Many manager's are not suited academically for their roles, therefore... you too can be under-qualified and pick favourites and live your best high-school nostalgic life.

      Cons

      Cons would be, constant restructuring of the company since they can't figure out how to make the most money possible yet... trust the board of directors are on it. Family members of managers are hired and promoted at 3x the rate in comparison to employees that have no personal ties with the higher-ups. There are REPEATED mistakes made and the only way it's brought to someones attention is when a customer complains and it's taken care of by individual feedback between the employee and the manager. The mistakes will constantly be made throughout the company because everyone's on a different page. As a customer, if you don't like an answer that is given to you just call again and talk to someone else. The best way to get what you want is to bombard our phone lines and freak out to get a manager on the phone. We may get a mass email that you are calling and that you are a flagged customer, however you will eventually speak to a manager and they give everything they can to get rid of customers since the manager's have no time for anything except executive and off-site meetings. Manager's will throw their employees under the bus to save their jobs, whether it be to customers or to their bosses. Customers are treated like training opportunities. It's depressing to work for a company that is so hypocritical and messy. All of the commercials are geared towards customer service but they can't figure out the basics of training for their employees/managers. One of the employees that was a favourite was tired of a customer that was ranting over the phone and that employee cursed at him to go talk to his doctor, and she was promoted after that. It's really eye-opening what management gets away with at this disgusting insurance company. The only feedback/advice I ever got was to make it harder for my customer's to reach me. Except.. we as employees are graded based on customer satisfaction. THAT is the culture at Intact.

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      Glassdoor has 2,932 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.