Bad decisions made by senior management and backed up by terrible middle management
Pros
Intuit manages to hire great people and beat them down over time with lack of opportunity, too much work and too little compensation, but for a while you might have great coworkers. Benefits are good.
Cons
The company seems to be understaffed due to the long work hours and high expectations given to current employees, yet an employee has little or no room for growth or upward mobility. Customers are often given a confusing, if not impossible, route to get help or deal with problems, causing distress to any employee who feels that good customer service is a must. Great ideas for improvement are passed over constantly due to "lack of funding". The middle management does just enough to get by and tends put the blame for their failings on their staff. The employee is completely at the whim of a management team with no spine and no desire to pursue truth or justice within the company, therefore innocent people have been incorrectly blamed and fired with no recourse. There is no safe way to report any incidents that might be Human Resources issues, for these reports often lead to firing as well.
