5.0
Jun 26, 2011
Recommend
CEO approval
Business Outlook
Pros
Salary and commission absolutely the best when compared to other similiar telesales centers Incredible benefits package Leaders remove barriers and make work easy Customer's opinions count...feedback is acted on Empowerment within understandable guidelines and guardrails Communication...using employee councils to vet ideas and discuss decisions The people
Cons
Pockets of coportate politics sometimes make it difficult to work across groups quickly Not all customer facing groups value customer feedback and experience the same....the technical support leaders have a lot to learn and processes to handle customer complaints need to be revamped immediately.