Intuit reviews

Please know that you will be a trained robot. There is a required way to start a call, a required way to end a call, a ridiculous hierarchy in terms of how to get support, and if you don't follow it, one of the leads on Slack will post a pre-written message about what you're supposed to do. Post in the wrong Slack channel? Another pre-written message. Getting close to 45 minutes on your phone call? If you don't post something, a lead will harass you until you explain why. The different programs we use are confusing and there are constant issues. You have to clear your cookies and cache regularly in order to get anything done. That's ridiculous. It took a week - and four support requests - to get my computer where it was functional. The training videos you really need are confusing. I also took training on workplace violence, even though it was a training path for remote tax support employees. I took training on proper workplace etiquette; again, I'm remote. I took training on what I'm supposed to do when I travel to a foreign country. One more time: I am a seasonal tax support person working from home. I am not going to France to meet with a government official who might try to bribe me (yes, this was in the training, although I'm not sure if it was France.) Everything is based off of performance metrics: your time on the phone, your resolution percentage, your survey reviews. Metrics, metrics, metrics. If you want to be criticized for not talking for two minutes while you are researching a complex tax issue, then this is the place for you.

Your just a statistic at this company here to do code within a very narrow set of defined proprietary tooling. There is no loyalty to you at this company and it is likely due to disconnected leadership you will get moved onto multiple teams over a 2-3 year period due to the constant chopping blocks. They try scrum and agile yet got rid of all scrum masters. Promotions are arbitrary and not based on your merits or tenure rather you are judged by people who may not even know who you are, what you have done etc. Greater majority of employees are either fresh out of college with no real experience but create an echo chamber of thought process. They have trouble hiring experienced talent because of inexperienced engineers who have only ever worked at Intuit doing interviews. Very political, bias and disconnected executive leadership. Company earns two thirds of its revenue via tax but insists everything be made via Quickbooks platform in Mountain View and then syndicated to all other platforms and/or locations. Hiring process is greatly based on social engineering principles and made more difficult to get past screenings if not considered a minority. Have literally been told by a recruiter to make my best effort to hire because they are a diversity candidate as if being qualified is secondary.