Intuit reviews

4.2

83% would recommend to a friend

(11,721 total reviews)
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Sasan Goodarzi

81% approve of CEO

79% positive business outlook

Intuit has an employee rating of 4.2 out of 5 stars, based on 11,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Intuit employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

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12K reviews
3.0
Sep 16, 2012

A Mixed Bag

Recommend
CEO approval
Business Outlook

Pros

Intuit offers great benefits, that's for sure. To get the complete picture from a software engineer's perspective, please continue reading under "Cons"...

Cons

Intuit touts itself as a great place for engineers, and you may indeed get lucky and actually have a great experience there. In reality, it's a mixed bag, as one would expect in any large corporation. There are some groups within Intuit that are working on truly cutting edge technology in a start-up-like culture, whereas other departments are corporate America straight out of a Dilbert strip. Unfortunately, the latter seem to be the more common case. However, if you stay long enough, you might get a taste of both worlds, because reorganizations happen pretty frequently at Intuit. If something doesn't work out, a reorg is Intuit's preferred answer. To give you an idea: in less than 4 years at Intuit, I reported to five different managers, and each change happened pretty much entirely without my input. With one notable exception, my managers had very little to absolutely no clue about software development. Whereas it is common in large corporations, that technical skills fade out as you go up the corporate hierarchy, this phenomenon is taken to the extreme at Intuit. Already the very first level of management, those who directly manage engineers, are very non-technical. In other words, if you get stuck with a technical problem, your manager will most likely not be able to help you. In fact, she or he might not even understand what you're talking about. You might be lucky, and there is a more senior engineer on the team whom you could ask for help (but that doesn't work if the most senior engineer on the team happens to be you). I hate to say it, but the Peter Principle is in full effect at Intuit, and, quite often, engineering managers are failed engineers, promoted to their level of incompetence. As a corollary, the interview process for technical positions becomes somewhat compromised. Personally, my interview at Intuit was among the easiest job interviews I had in my entire career. Only two of my interviewers asked technical questions, one of them at a level that every fresh graduate could have answered without difficulties. I've seen software engineers hired onto my team whose interview panel did not include a single person capable of asking technical questions. You get the idea with what kind of engineers you will end up... you may get lucky and get some real talent, but unfortunately a lot of people slip through who probably should not have become software engineers in the first place. Intuit uses behavioral interviewing as the main technique for evaluating candidates. When, at some point, I ended up on some interview panels myself, I realized that I had hardly any time to ask technical questions, because I needed to fill out all the behavioral questions that I had to report back to HR. All these things said, Intuit is definitely one of the higher paying companies in the area. Based on my own interviews and job offers that I got, I can say that it's not impossible to beat Intuit's salaries, but it's pretty hard. And it gets even harder when you include non-salary benefits. Intuit provides generous bonuses and RSUs, 3 weeks of vacation in your second year, 3 flexible holidays, and even 4 paid days off for working on charitable projects. Healthcare plan options are pretty much top of the industry. Unless you get promoted, annual raises are rather measly, though. Personally, my annual pay increases barely reached the inflation rate, despite the company doing very well at the same time. Upper management complains a lot about not meeting goals, even if the company is making money hand over fist while the general economy is struggling. Getting promoted is rather difficult, and requires more political than technical skills. In other words, you are not going to get promoted for being an outstanding software engineer. Certain vertical moves, for example, from Senior to Staff Software Engineer, are especially hard to achieve. Unless you are highly skilled in corporate politics, you need to set at least 5 or 6 years aside for that to happen. Interestingly, it seems to be a lot easier to get hired into a Staff Software Engineer role than being promoted into it. Intuit is also one of the few companies that apparently tolerate stagnation in their employees. I've met many employees, who had 15, 20, or more years of "experience", which turned out to mean that they actually hadn't learned anything new for 15 or 20 years and pretty much still had the exact same skill set that they had when they were hired. If you are pursuing a career with Intuit, I recommend to be extra vigilant during the interviews. If the questions are ridiculously easy it gives you an idea what to expect of the other team members. Make sure you get a good picture of the environment of the project and of your future manager. Even though Intuit bought most of its more famous products (TurboTax, Mint, etc.) there are some pockets inside the company where real innovation is happening. You just have to find them...

2.0
Jan 18, 2010
Recommend
CEO approval
Business Outlook

Pros

1. Above average compensation packages (for San Diego) 2. San Diego facility is top-notch – new buildings that make you feel good about work. 3. Great work spaces for employees... lots of offices for non-managers 4. Good food in the cafe at reasonable prices. 5. Employees have flexibility in work hours (some come early, some come late, etc). 6. Good overall benefits, everything you would expect from a Silicon Valley company 7. Happy Hour every Friday… very nice social time with friends and co-workers (good beer).

Cons

Lots of turnover at the leadership levels. This has continued for years, although each year employees are promised that things will be "different this time." Employees are fatigued by all of the new faces (leaders) that make promises, and then are gone before anything is really implemented or change. Then the cycle begins all over again. This is especially true in the IT group. This is probably Intuit’s biggest issue: high leadership turnover, and a lack of sophisticated diagnostic process to determine why and how to fix it… so it continues. 1. Biggest issue I see is Intuit leaders and, more specifically IT leaders do not live by the Intuit Operating values... there are some good leaders left, but the majority of new leaders don't quite fit with the old employee-centric culture. 2. I have found that some managers could not list more than 2 of the values, which is really disappointing. 3. Here are Operating Values, which I think are very good if followed (this means HIGH Say/Do ratio). 1. Integrity Without Compromise 2. Do Right by All Our Customers 3. It's the People 4. Seek the Best 5. Continually Improve Processes 6.Speak, Listen, and Respond 7. Teams Work 8. Customers Define Quality 9. Think Smart, Move Fast 10. We Care and Give Back 4. Certain HR "leaders" are totally compromised and can’t be trusted. Be very careful who you share your thoughts and ideas with you... they may come back to hurt your career and standing. 5. There is NO upward mobility... it's very rare that a manager "level 2" will get promoted to senior manager. It's even more rare for a senior manager to be promoted to director. I don't know of a single director that was promoted to VP in the IT group. (these are the facts... however, you will hear lots of lip service paid about mobility and career growth. 6. Similar to #5, 90-99% of all of the top jobs are filled from the outside. The company that IT is favoring these days is Oracle. I think there is probably more VPs and directors coming from Oracle than any other company (for anyone at Oracle who is looking... now is a good time!) 7. Culture is "nice" to your face, but much of the truth remains unsaid. Managers are either untrained or don't see it part of their jobs to be straight and upfront with their staff. Hence, it's very difficult to understand where you stand. Nobody shares the truth with others, until the day you get your severance package! 8. Rewards and Recognition are more a function of popularity and likeability rather than performance outcomes. Managers don't know understand what their employees do so they rely on shallow perceptions, anecdotes, and other half-truths to assess people. This has been my biggest surprise and disappointment 9. Differences of opinion are not valued or appreciated. It has been made very clear that if you disagree with a VP or a director, you’ll be branded as a “detractor” and suffer consequences of low performance reviews and a reduced bonus payouts. 10. Layoff process is haphazard and non-logical. Staff was laid off when there was more demand from the business. Very dysfunctional and miss-managed process.

3.0
Nov 21, 2009

Reverse integration = It's the money

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Intuit constantly changes. This can be good and it can be not so good. The good part is you get to learn a lot of different stuff and try your hands at a lot of things. There are (or used to be) a lot of good people there. The product is stable, for the most part. Peet's coffee for free.

Cons

intuit has become a conglomerate for web based companies. It buys a new company, guarantees Intuit jobs to the company's employees, then lays off Intuit employees. It calls this reverse integration. Kind of like cannibalizing yourself. The new company then becomes it's own little empire with a shiny new VP and people bragging on twitter about the fancy cars they're going to buy with their money. Then they come in, insulate themselves, do their own thing, don't follow any standards, and basically run their own company under Intuit's umbrella. No regard for its employees. Lays off people based on what they're doing at the moment. Not what they're capable of doing, what they know, or their longevity at Intuit (which actually may work against them since they seem to be laying off older/higher paid workers). They get rid of someone who's a known expert in a particular area and keep the new guy who's been here 2 months. Oh, it's nothing personal. Except when they lay off a high performer and keep a slacker, it is personal. It's supposed to make those who stay feel safe that it's nothing personal. But when it's not personal, it doesn't matter what kind of job you do because it's not about job performance. It's about money. Then they create new jobs with new titles so they can pretend they didn't just get rid of a bunch of people and bring in new ones. That's about CYA. Maybe if you're lucky you'll get the chance to apply and interiew for your old job with the new title--if they decide you're qualified. And if they don't, you get to train the people who are more qualified than you or who came in from the other business or who live in India who got your old job because they're better qualified but know less. Doing the same thing. At MUCH lower salary. They love to say "Its the people." No. Its the money. I can't wait for the Great Place To Work survey results. It'll be fun to see how Intuit spins it this time.

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