More focus on the key products and services that have made Intuit successful with an emphasis on continous quality improvement would benefit customers, employees, and stockholders. Change can be a wonderful thing for any company, but change for the sake of change without a clear, well planned strategy is wasteful of the brilliance of the workforce. There have been many seemingly
superficial, but costly, programs and ill-considered personnel changes that have had a withering
effect on employee morale.