Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,816 total reviews)
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Gregory Adams

54% approve of CEO

61% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Gesundheitswesen industry (3.4 stars).

Reviews by job title

15K reviews
1.0
May 5, 2009
Recommend
CEO approval
Business Outlook

Pros

The work/life balance at Kaiser is much better than I've seen at other companies. The working hours are earlier than other SoCal companies -- most people are in the office by 7:30 and leave by 4:30 or 5:00. But the good part is that people are not expected to work more than 40 hours a week most weeks. Also, weekend work seems to be rare.

Cons

The organization is a matrix structure so it means that generally, most people have two or more bosses. This leads to a culture of non-accountability and one in which decisions are very, very difficult to make. The culture is extremely consensus-driven and people tend to be passive-aggressive to a fault. This is not the environment where you want to be if you like to get things done. But, if you are happy to coast for a couple of years, it can be a great place to be. People talk about getting 'Kaiserized' if you stay at KP too long: you no longer know how to function in an organization that believes in accountability.

5.0
Oct 5, 2008
Recommend
CEO approval
Business Outlook

Pros

I work in Mental Health. The salary is one of the best in the social services, behavioral health industry. Benefits are good and our jobs are protected by SEIU-UHW West union membership, which isn't too common in mental health. Kaiser employees have strong job security, the average employee at Kaiser stays for more than 20 years. In my field we are also supported by Kaiser and the union to continue our education through paid education days and free classes sponsored by the union and Kaiser, which helps for those who are licensed. Vacation benefits start out at 24 days a year, our entire family is covered by Kaiser medical insurance at no cost to the employee, we have a good 401K that Kaiser contributes to after two years of employment - 1.25% of our annual compensation, as well as a retirement pension. Part-time employees also receive benefits and they are flexible with work hours in mental health - 4/10 work weeks or other configurations. If you want to work in mental health, learn more, grow as a professional, Kaiser presents a great opportunity for this.

Cons

The work load at Kaiser can be overwhelming at times, their desire is that every hour of the day be filled with a patient, which can be very draining in mental health. Communication between departments isn't efficient and frequently, although we can be interdependent, we don't really know what the other department does specifically, or how they function, and vice versa. Also, much of the job satisfaction for staff in behavioral health is connected to the style of management in their clinic, which varies from caring and supportive to indifferent and neglectful. This is a problem across the board within Kaiser. My experience of Kaiser management, senior and line, is that they are generally polite and respectful. Nevertheless, it is easy to get typed at Kaiser which will determine future opportunities or lack thereof.

1.0
Feb 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice facilities and decent pay.

Cons

I work at the Duluth Contact Center in GA. This is the absolute most negative and miserable job I have EVER had. That is saying something, as I once had a job literally working on a railroad in 105° heat. Managment is horribly unprofessional. I almost cannot find the words to elaborate on just how unprofessional. You're made to feel stupid if you ask questions. There is such favoritism it's ridiculous. There are "road runners", ie "floor support".. who literally walk around doing nothing but joking with each other. My team manager is a jerk who openly walks around with a horrible attitude and is completely unapproachable. I cannot express enough how horribly managed this place is. Every day I look for another job. Every day I pray I never have to come back to this Hell on Earth again.

Viewing 31 - 33 of 14,816 Reviews

Glassdoor has 16,832 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.