Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,816 total reviews)
avatar

Gregory Adams

54% approve of CEO

61% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Gesundheitswesen industry (3.4 stars).

Reviews by job title

15K reviews
4.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Job benefits (medical) and mission (health care) of the company. This is a non-profit company where corporate profits (greed) dominates the agenda.

Cons

The fact that the company is not profit oriented results in the company not making managerial changes which would result in a better operating company. The deadwood is slow to be cleaned out in contrast to a for profit environment. Also, the senior members of the company appear to be in their "last" jobs and just waiting till retirement. The company needs to have Sr. Managers that have a forward looking orientation that are in the "growth" mode w/ respect to their careers

3.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are very good (a healthcare company -- so health insurance is very affordable), and you'd have to find a government job to find something with more job security. People seem pretty understanding about anything and everything, so there isn't really much pressure. And you only have to do something moderately intelligent for you to be recognized as a genius.

Cons

Working for Kaiser is like working a government job. Everyone has job security (Kaiser rarely fires anyone) with lots and lots of very old dead wood. I suspect many people were promoted to positions of moderate authority (Directors and under) simply out of seniority, because they seem to have no appreciable skills or knowledge. It's also extremely slow-moving. Something can be a "high-priority" project, and no one will have time for a 30 minute conference call for 2 weeks -- and this is acceptable. Finally, no one can make a decision, as there appears to be an endless cloud of stakeholders, policies, regulations, and everything else that will make it impossible for anyone trying to accomplishing something to push forward. Also, the stated policy from senior management is that everyone is essentially the same in terms of performance. You have to save the world in order to be considered above average. How do you imagine your typical high-performer taking this message?

4.0
Jun 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Primary focus is on member care and service rather than being profit-driven. This a refreshing change from the profit-driven corporation that I worked in. Great boss and co-workers. My boss is smart and cares a lot about his employees (and people in general). That along with my co-workers make it an enjoyable place to show up to work. Opportunity to work on interesting and challenging projects. There is always something new or really big going on. For example, HealthConnect is the largest electronic record system of it's kind (over 8M members). Good salary and benefits package. This is proven by many employees who have worked at Kaiser for decades! There is even a pension package which you're vested within 5 years of service. There is also a training incentive package to upkeep skills.

Cons

Very large organization which can be bureacratic and slow moving. I've encountered several classic 'Dilbert' moments. This can be infuriating at times when people are only focused on process and not results. For the most part, I've learned to deal with these situations work around the red-tape. There is also a chronic issue with accountability. Experience very high-level of leadership turnover in the IT department. I think change is good but this is ridiculous. I've had more managers in the same department than I can count on two hands and many of my co-workers would echo the same sentiment. Difficult to keep up with the marketplace (competition). Dealing with negative public perception at times on being a large HMO.

Viewing 14791 - 14793 of 14,816 Reviews

Glassdoor has 16,832 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.