Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,816 total reviews)
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Gregory Adams

54% approve of CEO

61% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Gesundheitswesen industry (3.4 stars).

Reviews by job title

15K reviews
2.0
Aug 6, 2011
Recommend
CEO approval
Business Outlook

Pros

- Excellent retirement package if you stay 10+ years working 100% full time - Flexible scheduling for time off, coverage by other colleagues - Compensation is very good and competitive - Sturdy EMR and easy consultation structure. - Incredible growth and marketshare thanks to an ever apparent corporat-ization of American health care so that literally it is run like a business. (which I am not arguing should be the case but no one ever expects a clinic to be run like General Motors.)

Cons

- Literally a sweatshop if you are a primary care MD doing majority primary care patient time. - You are pushed into a situation of every 15/20 min appointments with a mixture of either patients who are really sick and need 40 mins of time or "worried well" healthy patient who are psychologically imbalanced and obsessed with inane and irrelevant issues who also take 30-40 of your time. As a results you are always behind. (I am an extremely efficient person so time management problems are usually not a problem for me) - Kaiser's business model is to enroll and take over the marketshare for healthy young patients, show them how "cool" Kaiser is with instant e-mails and fast consults so that they never want to leave, keep them healthy and phase out the sick folks. - As a result tons of new and healthy young patients without problems except it self selects for young patients who are a tiny bit insane who come in with a list of complaints and demands that are not medically significant, but they want care at that moment, and they demand an MRI, CT, blood tests, without any regard to your medical opinion or expertise. Then it is your job as a physician to explain to them why they should not be ordered etc, they get mad, you lose, and so you order the tests, then a few months later you get a report of your superiors detailing the unnecessary tests you ordered, if significant enough your bonus is withheld and you are punished. - contrary to common belief there is a punitive system of punishing doctors for unecessary testing. It is not done at the front end (which is good) so there is some autonomy, no preapproval nonsense) but after awhile you are forced to change the way you practice because you can be sent for remediation education, and financial withholding of your bonus checks. You are warned of this by middle management (at least they whisper this to you) - Doctors who have been there for awhile and with political ambitions are promoted to higher positions of power, awarded with less patient time, and higher salaries and therefore are sorely out of touch with the frontline doctors trying to keep their head above water to take care of the droves of patients coming through their doors. - Leadership is not composed of primary care MD's (the heart and majority of the KP workforce), Leader CEO Robbie Pearl, a non practicing plastic surgeon, is credited with saving Kaiser(and he did) but he is no longer a doctor, literally he is the Jack Welsh (General Electric) of Kaiser. Legendary in status but now completely out of touch with his workers and spitting out initiatives that are ineffective to making primary care more bearable but still making tons of money for the company. Therefore no problem is perceived when a company still makes a profit. - You are constantly monitored. Because Kaiser's IT is so advanced every aspect of your practice from the second you "open" a chart to when you "close" a chart, how much time you spend with a patient, how many labs you order, how many clicks you click, how fast or slow you return patient e-mails is logged and reviewed by higher management and interpreted without the scientific standards we learned in medical school. Instead it is analyzed by MBAs or executive MD's pretending that they have an MBA.

1.0
Jul 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Health coverage for families. The benefits, in general, are decent.

Cons

Kaiser might be an excellent fit for those providers directly out of training but only for a short period. You can most likely get a slightly smaller base salary out of the gate, and they sometimes offer sign-on bonuses/loans when they feel like it and to whom they think worthy but avoid taking this as they will undoubtedly ask for it back even if you move roles within Kaiser. I’ve seen this happen many times and see the same issues with the home loan. Back to the salary. The recruiting team will show you an expected salary after five years of service, reflecting a 5% increase each year. This is false and misleading. Even with the highest productivity with your group and very high patient satisfaction surveys, you will receive a generic letter in the mail thanking you for another year of dedication and a rate of increase less than 0.80% that feels more like a slap in the face. All the while, record inflation is rampant throughout the country at the same time when we live in the most expensive part of the country in California. To add insult to injury, during the pandemic, while we have been putting our lives on the line every day and putting our families at risk while Kaiser is making record profits of over $2 BILLION per quarter, they took away our overtime pay while on service. So, we step up, and they reduce our salary. Where is the fairness in that? We are certainly not treated like family at Kaiser like they love to tout. We are treated like third-rate expendable profit machines without the benefit of sharing the fruits of our 14-hour daily labors. The Kaiser model is not sustainable for the physician as you would be doing yourself a disservice in the long run for remaining at Kaiser. It might be feasible for two-three years max but less lucrative and tiring long term. There is no administration time while panel maximums are increased every time an intelligent physician leaves, and they decide not to backfill that position to save money. Everything at Kaiser ultimately comes down to profit and more ways to extract that profit from the physicians who give their lives for a system to take it away. There is an article titled why I left Kaiser that I recently came across with a quick internet search, and I recommend that you read it as well. A few of us are looking to start our own Reddit to share ongoing woes as they keep coming every way you turn the longer you stay at Kaiser.

Viewing 19 - 21 of 14,816 Reviews

Glassdoor has 16,832 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.