Question 1

Is Lloyds Banking Group a good company to work for as a Customer Service Advisor?

Accepted Answer

Customer Service Advisor professionals working at Lloyds Banking Group have rated their employer with 3.1 out of 5 stars in 158 Glassdoor reviews. This is a lower than average score with the overall rating of Lloyds Banking Group employees being 3.6 out of 5 stars. Search open Customer Service Advisor Jobs at Lloyds Banking Group now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Lloyds Banking Group.

Question 2

Does Lloyds Banking Group pay Customer Service Advisor employees well?

Accepted Answer

Customer Service Advisor professionals rate their compensation and benefits at Lloyds Banking Group with 3.0 out of 5 stars based on 158 anonymously submitted employee reviews. This is 26.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries and benefits at Lloyds Banking Group.

Question 3

How happy are Customer Service Advisor professionals working at Lloyds Banking Group?

Accepted Answer

44% of Customer Service Advisor employees at Lloyds Banking Group would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Service Advisor professionals have also rated Lloyds Banking Group with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Lloyds Banking Group?

Accepted Answer

Customer Service Representative (230), Customer Service Advisor (173), Manager (168), Business Analyst (165), Project Manager (165), Senior Manager (159), Analyst (133), Customer Service (121), Customer Advisor (120), Software Engineer (118), Customer Service Assistant (88), Associate Director (77), Banking Consultant (61), Assistant Manager (57), Product Owner (57)

Question 5

What are the pros of working at Lloyds Banking Group according to real employee reviews?

Accepted Answer

"Benefits are good and have a wide selection" ((in 572 reviews)); "Great people if you are fortunate to land in one of the few actually great areas of the bank." ((in 547 reviews)); "Great culture and mentoring all around" ((in 412 reviews)); "Some colleagues were great and they were the only reason I stayed for so long." ((in 334 reviews)); "Good pay and conditions at work." ((in 320 reviews))

Question 6

What are the cons of working at Lloyds Banking Group according to real employee reviews?

Accepted Answer

"Working in a branch with limited number of people and poor management is not a place you like to be when there is constant pressure." ((in 317 reviews)); "You’re monitored by card swipe data and managers have a dashboard which tells them the current percentage you are at for the rolling 4" ((in 170 reviews)); "Long hours must work Saturdays and only get half a day off in the week which isn't the same and targets" ((in 133 reviews)); "Their is no career progression unless friendly with staff aside from that they couldn't care less." ((in 131 reviews)); "Senior leadership have no idea which way they are turning and do things off a hunch." ((in 82 reviews))

Lloyds Banking Group

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Good benefits and career opportunities.

Supportive team with good benefits, but unrealistic expectations

Friendly workplace with good benefits but target pressure

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