MTS Systems Senior Field Service Engineer reviews

1.0

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(3 total reviews)

Randy J. Martinez

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3 reviews
1.0
May 28, 2020
Recommend
CEO approval
Business Outlook

Pros

They were unique, Did things their own way. Employees had a say in a lot of things about how the company was run. Managers stood up to upper management and went to bat for the workers under them. They had no problem going to upper management with gripes, requests and took care of those they managed. It was like a large family. The perks used to be great. Company vehicle, office allowance, per diem and/or expenses. They built great products here in the USA. Exported all over the world. Workers were happy, content and fair to MTS and allowed to be fair to themselves. Then along came Dr. Graves.

Cons

This new CEO came in bragging about making this a Billion dollar company. No one wanted this but Graves himself. The board did not dare go against Graves because it is now the my way / or highway mentality. We being in the field gave up a lot of family time. Birthdays , special events and anniversary’s to be on the road for this company. Expecting MTS to be loyal to us when times got tough. Yeah right they started canning people almost as soon as the pandemic broke. They show a pattern of terminating people when it suits them. They have Zero respect for seniority, it means nothing there. The perks have long since dried up. They started having employees subsidize the gas with payroll deduction, that wasn’t enough for Graves. Next they eliminate the gas deduction and institute a new burden, Everyone with a company vehicle will now subsidize the company vehicle at $125.00 a month. The object here was you get a new vehicle every 45000 miles. MTS never lived up to the agreement they wrote on this. They did provide new vehicles once in 2015 then quietly changed the policy without any notice what so ever to employees. They jacked up the mileage the vehicle is kept to 75000 yet they keep charging this $125.00 a month for all company vehicles. Not keeping up with their own ethics that they preach yet don’t follow. The real insult here is Field Service makes them tons of cash revenue even at 40% direct labor yet they ride you constantly if you don’t maintain over 70% direct labor. Then they come up with this insurance cost cutting by shifting people to major catastrophic coverage saving them millions and costing employees more. If you kept regular health insurance they jacked up the premium every year even though Field Service made tons of money and was not overhead. The perks are long gone here. There is no job security here and to those younger Field service engineers now doing the jobs cheaper so they can pillage even more for the bottom line, your day will come, the second they can save a buck you will be shown the door. Now I have to laugh because the CEO screwed up MTS so bad it may never recover. Being on the front line in front of customers they have been unhappy with the direction MTS has been heading. MTS cost too much, not a big deal when the equipment worked but now it’s mostly coming from China. Looks like the party is over at MTS. They will never be as great as they once were. The best thing that ever happened to MTS is Graves left. Jumped ship when it got rough.

1.0
Aug 5, 2019

Circular firing squad

Recommend
CEO approval
Business Outlook

Pros

They have very challenging and unique products to work on

Cons

Management from top down seem confused on what they are doing. This creates chais on all levels. HR appears to be running the company, managers dont seem to have say so in hiring or firing. They will drive out any exceptional people until its jus another widget company. There is zero loyalty to employees anymore. You are just a slot filled or removed based on HRs need, not the customers. The field service people have been given a ridiculous burden the last few years. Being an FSE was once a fun and rewarding career. It’s been turned into a burnout job that has little in terms of satisfaction or reward. Management has changed structure so much that if the FSEs didnt have such high integrity, would have cost this company way more than it has. Employee morale is such that its just another job to most. Can make more money elsewhere.

2.0
Mar 24, 2016
Recommend
CEO approval
Business Outlook

Pros

The Best at what we do but that is slipping away.

Cons

The benefits have become burdens, Employees are Subsidizing the CEO's goals. They no longer listen to what the employees have to say. Customers are very unhappy with the way MTS is running now compared to 5 years ago.

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