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      Macy's

      Engaged Employer

      Macy's reviews

      3.4

      52% would recommend to a friend

      (31,092 total reviews)
      avatar

      Tony Spring

      62% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Macy's has an employee rating of 3.4 out of 5 stars, based on 31,092 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      31K reviews
      1.0
      Nov 25, 2008

      Going The Wrong Way!

      Furniture sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company and work environment, regular work schedule, average to decent insurance benefits, Company 401K, vacation and modest employee discount. As a long term employee I most value my 'paid time off' (4 weeks) although my compensation for this and ALL of the other forementioned benefits continue to decline.

      Cons

      This was once a very good and rewarding position that has turned into a very unstimulating, unproductive, unrewarding and totally frustrating position. I now feel forced to leave the Company as there is vitrually little opportunity to make a decent living. As a Furniture Sales Associate, I am compensated on the volume of sales that I produce. Unfortunately (for me), Macy's seems to be less focused on creating sales volume and has put far more emphasis and increasing the profit of each sale. The emphasis now is completely on selling warranties, opening new credit accounts and obtaining "outstanding" customer response letters. This does not benefit the Sales Associate or the customer... it becomes very time consuming and it's basically a rip-off! Also, we are completely overstaffed with Sales Associates for the volume of business that we do. We could literally cut our staff in half and still be overstaffed! Consequently, it's extremely hard to attain any sales rythym or 'mojo'. You will often actually get to a point where you don't even feel like helping a customer once you get one! I would hate to be a customer shopping in our store... customers get 'badgered' relentlessly by Sales Asscoiates who are simply trying to make a living. It's ridiculous!!! Also,SalesAssociates are CONSTANTLY arguing and fighting over customers, "ups", "be-backs" as well as stacking, stealing and cheating! What's more... management seems to foster and encourage this type of environment as they seem to believe that it makes the staff work harder and be more competitive. What a mess! Briefly, I must also mention that management basically treats their Sales Associates like children... it's like Kindergarten! I won't go int details but OMG!

      2.0
      Nov 16, 2014

      If you need money... by all means..

      Senior business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      20% discount if you have a Macy's credit card. Store details are good.

      Cons

      Where to begin.... please read other current and former employees' reviews. They are telling the truth. Old management... No work from home availability unless you have a service person coming or you are sick. Raises are based on if you are liked. One bad comment from an bad person can kill your entire year. Upper management limits the use of approved budgets in order to ensure they get the very large year end bonus. While worker bees may get a 1.5% increase if they are lucky. You are welcome to work as many hours as you want as long as it is atleast 45 - 60 hours a week. Recognition to support teams does not exist. If you want a pat on the back from the company, make sure you are on a sexy project.

      4.0
      Oct 26, 2014

      The experience you get depends on your attitude.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Macy's is just like any retail job. The company has standards and expectations of who they want their employees to be. Employees are expected to open credit cards depending on how many hours a week they work. Full-timers are required to open at least 4 credit cards a week. Part-timers, I believe, 2 credit cards a week. Customers spend more money when they have a Macy's card which mean more sales and foot traffic in the store. Employees are compensated for opening cards with "Macy's Money" which are dollar amounts off coupons used towards purchases in the store. Employees receive 20% discounts and a few days a month receive extra 10% discount on top of regular 20% discount. Employees do have opportunities to grow if, they have the right attitude. Just like any job, your attitude can make or break you. I have seen people demoted and promoted all due to their attitudes. This is a sales-driven environment but, most areas are non-commissioned. Every employee is required to meet their sales goal on a daily basis by suggestive selling. The more you sell, the more respect you get and consideration for promotions. Macy's values their customers and encourages their employees to make decisions that best suits the customers needs. Macy's gives their employees the power to make decisions to satisfy the customer whatever the customer wants.

      Cons

      Just like most retailers, there is no work-life balance. Employees submit availability for schedules but, a computer dictates schedules. The holiday season requires all employees to rotate very early and very late hours. The store can open as early as 7am and close at 12am. Thanksgiving Day, the store opens in the early evening and doesn't close until between 10pm-12am Black Friday. There is a point system for attendance. All employees start with a certain amount of points and points are deducted based on being late or absent. Tardiness starting with 10 mins late results in a half point deduction. Calling out on a week day is a 1 point deduction. Calling out on a weekend day is a 2 point deduction. Points can be re-earned by being on time and at work on a 2 wk basis. A half point is earned every week if, there were no tardiness or call outs. Holiday season earns you points faster. The hourly pay is not enough for the work associates are required to do. All associates are required to have a client list and follow up on slow days. Most days, 1 person can be working 2 departments during busy hours. Severely understaffed and stressful due to cut backs in hours and staff. Most commissioned areas have non-commissioned associates competing with commissioned associates who are all trying to make their sales goals. Associates all have sales goals and can be terminated for not meeting goals.

      Viewing 28 - 30 of 31,092 Reviews
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      ReviewsMacy's reviews

      Glassdoor has 32,707 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.