Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,357 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
5.0
Jul 6, 2026

Great benefits and free snacks available

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, free foods and drinks

Cons

Good working experience in here, no cons

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Marks & Spencer Response
16h
Hi there, thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was good compared to competitors

Cons

The tasks became boring and repetitive

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Marks & Spencer Response
16h
Hi, thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear that you thought the benefits were good, it’s discouraging to hear you were unhappy with some management decisions. We encourage all colleagues to link in with their Line Manager to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague experience going forwards. Wishing you all the best, Marks and Spencer.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice and supportive work collegues

Cons

Dealing with the public can be stressful

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Marks & Spencer Response
16h
Hello, so glad you enjoyed your time with us and thank you for taking the time to write us a review. We're so glad you enjoyed working with your colleagues. We’re always looking for ways to improve so we'd absolutely love to know what would have made your experience working with us 5 stars! Please don't hesitate to get in touch with any other feedback or suggestions you’d like to share. Again, thanks so much for taking the time to review, wishing you all the best for the future, Marks and Spencer.
Viewing 1 - 3 of 11,357 Reviews

Glassdoor has 12,945 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.