Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,348 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay, get holiday pay

Cons

not great work-life balance, especially at xmas etc, can be under appreciated and micromanaged. very repetitive job

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Marks & Spencer Response
18h
Thank you for writing your review. We’re always looking for ways to make our business better for everyone, so your feedback is really important to us to help us make this a reality! You can speak to your line manager about any aspect of your job which you feel could be improved. Wishing you all the best! - Marks and Spencer.
5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Not too rushed off feet ever

Cons

Non that i ever experienced

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Marks & Spencer Response
1d
Hi there, Thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. Can change shifts around especially as I am a student when needed for exam time etc.

Cons

A lot of pressure. Managers constantly pushing you to work. The so called M&S way is very robot like.

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Marks & Spencer Response
1d
Hi there, Thanks for taking the time to share your feedback about your experience working with us in Store. As a business, we want to make sure that all our colleagues feel supported and enjoy their experience working with us in our stores. We’re sorry to hear that you feel you’re not always being supported by your current Line Manager, we’d recommend linking in with your Big Rep so that you get the support you need in resolving the issues you are facing. Wishing you all the best. Marks and Spencer.
Viewing 1 - 3 of 11,348 Reviews

Glassdoor has 12,937 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.