Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,348 total reviews)
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Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, very simple job

Cons

Hard work with not enough training

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Marks & Spencer Response
1d
Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Wishing you all the best! - Marks and Spencer.
4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent salaries and a positive working environment

Cons

Not enough flexibility with time off and moving hours around

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Marks & Spencer Response
1d
Hi, Thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear that you thought the benefits were good and you enjoyed working with your coworkers, it’s discouraging to hear you were unhappy with some of the shift patterns. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks and Spencer.
5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing to work with, lovely staff

Cons

Hours were a little bit off

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Marks & Spencer Response
1d
Hi there, we're grateful for your feedback. Your insights really matter to us, so thank you for sharing them. Marks and Spencer
Viewing 4 - 6 of 11,348 Reviews

Glassdoor has 12,937 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.