Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (431) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1295 reviews)); "Friendly staff and was very flexible" ((in 690 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 626 reviews)); "People there are nice and helpful" ((in 598 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 219 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 880 reviews)); "Managers can be rude and not supportive" ((in 575 reviews)); "Hard work and long hours on your feet" ((in 408 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 138 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,348 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

5.0

Jun 27, 2026

Supportive colleagues but less strong leadership and governance

Engineering manager

Recommend

CEO approval

Business Outlook

Pros

Nice people supportive and creative within constraints of traditional funding cycles

Cons

Lack of strong leadership and governance

Marks & Spencer Response

3d

Hi there. Your feedback is valued. We take your comments seriously and are grateful for your contribution. • Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting your work. Wishing you all the best! - Marks and Spencer.

4.0

Jun 27, 2026

Understanding environment but bureaucratic processes can hinder flexibility

Customer service

Recommend

CEO approval

Business Outlook

Pros

They were very understanding of things

Cons

They were sometimes very beurocratic

Marks & Spencer Response

3d

Hello, so glad you enjoyed your time with us and thank you for taking the time to write us a review. All the best for the future! - Marks and Spencer

5.0

Jun 26, 2026

Great team and perks, but senior management micromanages

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

great team great perks good line manager

Cons

micro managing by senior management

Marks & Spencer Response

3d

Hello, we appreciate your feedback. Your thoughts are highly valued, so thank you for taking the time to share them. We're glad there was so much you enjoyed about your time with us. We’re always looking for ways to make our business better for everyone, so your feedback is really important to us to help us make this a reality! Wishing you all the best! - Marks and Spencer.

Viewing 10 - 12 of 11,348 Reviews

Top companies for "Compensation and Benefits" near you

Synergy International Systems

3.6★Compensation & Benefits

Lamoda

3.8★Compensation & Benefits

Jobs at Marks & Spencer

Customer Assistant - Cafe - Bexleyheath

Customer Assistant - Operations - Earlsfield

Vereinigtes Königreich

New Store Opening - Customer Assistant - Food - T5 Heathrow Airport

New Store Opening - Customer Assistant - Food - T5 Heathrow Airport

Vereinigtes Königreich

New Store Opening - Customer Assistant - Food - T5 Heathrow Airport

Vereinigtes Königreich

Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supportive colleagues but less strong leadership and governance

Understanding environment but bureaucratic processes can hinder flexibility

Great team and perks, but senior management micromanages

Top companies for "Compensation and Benefits" near you

Jobs at Marks & Spencer