Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,348 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits from the job

Cons

Could be repetitive work at times

avatar
Marks & Spencer Response
1d
Hello, So glad you enjoyed your time with us and you thought our overall benefit package was rewarding. Thank you for taking the time to write us a review. All the best for the future! - Marks and Spencer
4.0
Jun 29, 2026

Busy

Recommend
CEO approval
Business Outlook

Pros

Free lunch from the store (Meal Deal) 30 min break clock in and clock out system pick shifts

Cons

may have to cover other shifts no breaks cant sit down

avatar
Marks & Spencer Response
3d
Thank you for all the great work that you're doing! It's good to hear you enjoy so many aspects of working with us. Your insights are invaluable, and we're dedicated to addressing issues which may be affecting your work. If you'd like to share or discuss this with us further, please do get in touch with your local BIG Rep and they'll be able to assist you. Thanks again for sharing. Marks and Spencer
3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly enough staff Nice amenities

Cons

Poor management Entitled managers stealing staff from other areas meaning their own areas are left uncovered

avatar
Marks & Spencer Response
3d
Hi, Thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear you enjoyed working with your coworkers, it’s discouraging to hear you were unhappy with some management decisions. Feedback like this is useful for us to shape our future business. Marks and Spencer.
Viewing 7 - 9 of 11,348 Reviews

Glassdoor has 12,937 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.