Pros
Great benefits. A lot of overtime if you need the extra money. Food is provided normally during overtime as well. Cafeteria inside the building so you do not HAVE to leave for food. Nice location. Decent pay. Schedule flexibility is decent. The job its self is GREAT, but the staff makes it like high school.
Cons
FAVORITISM!! FAVORITISM!! That's really all this company is about. If you are not best friends with staff and supervisors - you will go no where within this company. It is really sad because there are some TOP performers who will never get a chance because they are not social butterflies. The company likes to manipulate employees and/for their time. For example, they will groom and prepare reps for a leadership or team lead position, give them all of the work and escalations, have them ACTING in that role for months before they can even interview for said position. The managers always pick their favorites or people they know - or when they decide on other people - there is little to no feedback on why or how to improve for you future interviews/chances. You have to be very direct with management to get anywhere or anything done. The supervisors are so-so. Some work hard - some hardly work. There have been a lot of firings lately which has helped some but there is so much more shady business going on that doesn't get addressed. The same reps who win employee of the month go to eat lunch with their supervisors outside of work - how is that not conflict on interest ?? Supervisors also date lower level reps here. VERY unprofessional. I was shocked to learn that a fortune 500 company does not have some type of no fraternization rule(s) - and if there is one, it is NOT abided by here. Same people "picked" for prizes/awards - it really ruins team and department morale when the people who win those awards are the ones who are not processing the patients orders correctly. Meanwhile, the ones who do not win or get recognition are the ones fixing those orders. Leadership makes promises and doesn't follow through on them. Has spoken of giving different work shifts and/or part time - they never do. The work load - depending on what territory or dept varies - I can say that the overall demand for work is HIGH. They demand/push for overtime so much, but if you do not give them overtime and practically live there, good luck moving up into any type of leadership.