Meraki reviews

3.8

68% would recommend to a friend

(681 total reviews)
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Lawrence Huang

73% approve of CEO

59% positive business outlook

Meraki has an employee rating of 3.8 out of 5 stars, based on 681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Meraki employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

681 reviews
2.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

* They had a good office space in SF. Working from office had its perks (catered lunch, to-go dinner facility, well stocked pantry/kitchen). * Decent place to gain industry experience if you're new to networking. * Management does not scrutinize/micro-manage everything you work on unless there is a major escalation. This has its downside too. * Gives wellness holidays, ESPP, 401k match and cab ride credits.

Cons

* Lowest base pays for this role you will find anywhere in the Bay Area. * You will run out of things to learn in 6 months. Most peers have half-baked knowledge. You can tell this from the standard of the interview and the interviewer. * You will almost never get a reasonable hike. Management prefers to hire folks with 0 years of experience as per "the current market rate" than give existing employees the hike the deserve. The only way to make extra bucks is working extra hours, weekends, holiday shifts which effectively means you will have little or no social life. * You will take unending calls and email cases. The management will promise this will change but it's a known fact that it never will. * You have to be a 'yes man' to get the right moves. * Most managers have no technical knowledge and will assess you purely based on numbers. Calls taken, cases closed, etc. You can be an expert on BGP, IPSec, etc. but they don't care about that. * Unlike what some other reviewers think, the management is very much aware of the ground reality. They just don't care.

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Meraki Response
4y
Thank you for sharing your feedback with us. We are disappointed to hear about your experience. Our Network Support team is an integral part of Cisco Meraki. They are the ultimate problem-solvers for our customers ensuring their businesses are secure and successful. Regarding your note on compensation, we always strive to be fair, targeted, and market competitive. As our talent acquisition teams look towards a hyper-competitive job market, they are working hard to bring on the right talent for our open roles that will help support our engineering team and our customers. We would like to learn more about your experience and how we can better support you. Please reach out to your manager or People & Communities partner if you are comfortable. Thanks again for sharing the details of your experience. We take feedback seriously and always share it with leadership to help us build a stronger Meraki.
1.0
Feb 20, 2022

Past its best

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The strategy around making technology simple, and in turn how that relates to the product. Even in sales role with targets never felt pressure was excessive.

Cons

As said before “all the downsides of a start-up, with none of the corporate benefits.” 5 years tenure across multiple different departments, I have observed some of issues since the start. Check other Glassdoor reviews for specific departmental problems (they still persist). The feedback below, focusses on wider organisational issues, and due to the lack of material change forced me to leave: 1. Identical roles in wider Cisco get paid more. 2. Identical roles at competition paying 30-40% more. 3. Annual performance / career review meaningless. 4. Training budget and process obscured (not clearly defined). 5. Leadership dragging heals on new WFH arrangements post covid. 6. Majority of power and roles reside in the USA. 7. Internal conscious culture in response to other Glassdoor reviews is virtue signalling activity. 8. Slow strangle and assimilation of Meraki into Cisco. Point 3 - Annual reviews are tick box exercise, to satisfy HR process. Across the different departments I worked, no member of management able to agree or give measurable goals. Subsequently makes it very difficult to hold the company to account at next review, or demonstrate achievements to get a raise. Furthermore, they are pointless because there is no annual budget allocated to performance reviews. Pay rises rarely if ever happen (and are marginal %). The only way it happens for most is to change role. When it does happen it’s not based on any metrics, and is down to managers opinion. Wider Cisco has clear processes etc established so this does not happen. Point 4 - Cisco has clearly defined L&D budget and process for all employees. Except Meraki, which is excluded. Meraki has its own L&D budget and process. It’s not clearly defined, or publicly available for employees. Its ad hoc and on a case-by-case basis. Point 5 - Cisco has for years embraced flexible working. Meraki prior covid was mandatory in the office. For the duration of Covid leadership has praised teams for continually driving revenue and growth. Teams have proven they can work effectively from anywhere. However, Meraki leadership won’t match the wider Cisco policy, and does not trust individuals to do the work they have proven they can do. Point 6 - the chances to get relocated to USA is very rare. That leaves very little meaningful career progression or roles outside the USA (wait for someone to leave). Point 7 - Virtue signalling activity, no material changes made internally or externally. The business unit (& Cisco for that matter) still very happy to sell into what most would deem to be unethical industries. Point 7 – Treated like we are at school: Role play meeting of what is, or is not acceptable inside or outside the workplace with colleagues. Example of work place comments colour coded to the severity of inappropriateness. Point 8 – This topic is far too complicated to go into full details. Cisco and Meraki leadership both frequently praise the BU as one of the growth engines, the best acquisition, or one of the darlings of Cisco. From product innovation, internal process, sales motion and culture. However, they can’t give any certainty as to what will happen with Meraki long term. Not to mention a contradiction that Meraki employee face the above issues in comparison to Cisco employees. Free food (not available during covid for obvious reasons, but historically was frequently referenced by middle management as an excuse for the above issues) is not important to employees as getting the basics right.

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Meraki Response
4y
Thank you for sharing your feedback with us. At Meraki, we strive to create a "best in career" experience, with our goal to ensure that each Merakian has access to conferences, Degreed, or other online courses, as well as encourage an inclusive environment for all employees. We’re disappointed to hear your experience was different than what we hold to our standards. We do not tolerate any behavior that is deemed inappropriate or unethical. This goes against our values and what we stand for. We will be sharing your feedback with our leadership team to look into this matter further. If you are comfortable sharing your experience, please email our ethics team at ethics@cisco.com; this can be done anonymously if you prefer. Thank you again for taking the time to reach out. Your comments help us grow and continue to build a more inclusive Meraki.
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Glassdoor has 785 Meraki reviews submitted anonymously by Meraki employees. Read employee reviews and ratings on Glassdoor to decide if Meraki is right for you.