2.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook
Pros
The pay and benefits are genuinely top-tier, and having Meta on your resume opens a lot of doors for your career. The corporate perks are amazing, and my immediate team was incredibly supportive when dealing with tough cases.
Cons
The burnout is real. I spent all day dealing with highly frustrated users—mostly about locked accounts or rejected ads—and often didn't have the actual power or tools to fix their problems. Management cares much more about strict handle-time metrics than actual resolution quality, and navigating the internal red tape to escalate an issue is exhausting.