MuleSoft reviews

3.8

54% would recommend to a friend

(590 total reviews)
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Brent Hayward

77% approve of CEO

42% positive business outlook

MuleSoft has an employee rating of 3.8 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MuleSoft employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

590 reviews
4.0
Aug 31, 2017

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting challenges, and good interaction between teams.

Cons

Bonuses aren't very high as in other companies.

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MuleSoft Response
8y
Thanks for your review!
2.0
Aug 24, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Great Technology platform. 2. Great humble Global Leadership who preach about MuleSoft core values especially the core value of Good Human. 3. The company is serious about grooming people globally to understand the technology platform and it is really very impressive.

Cons

1. Weak leadership with little understanding of guiding, setting directions and understanding the business model 2. Little trust on the working team and micro managing the people. 3. Communication GAP between the leader and the working team 4. Working team are always double guessing what the leader is thinking and always fearing to go to work 5. Working team constantly challenge on their work as the leader always has his own mind set, so why have the meeting to discuss if he has already make up his mind before the meeting. 6. Lack of professionalism and weak in handling situation which leads to demoralising the morale of the working team. 7. Double standard operating model.

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MuleSoft Response
8y
Our recent employee engagement survey had outstanding results overall. However, just like software has bugs, we are going to have "bugs" in our culture, like those you have cited here. Our job is to identify and fix issues, so please employ radical candor to raise these issues directly - then we can get to work to fix them!
2.0
Aug 3, 2017
Recommend
CEO approval
Business Outlook

Pros

The product offering is truly and really best in class. I continue to truly enjoy sharing the technological aspect of the product offering to customers. Its best when I see my customers gain real business value using the tooling we offer.

Cons

The company has great values and culture. Today however, it feels like it lives mostly just on paper and the brochures we sell to new candidates. The MuleSoft today is no longer the same MuleSoft 3 years ago. The benefits aren't truly consistent across all offices. What you see and read really only applies to the primary office locations. The working environment has also taken a turn for the worse. We often overly celebrate achievement of KPIs versus some of the real work to make customers wildly successful. There is also a heavy enforcement of processes and execution of a one-size-fits-all strategy and formula that is assumed to work based on assumed causal effect factors taken from large deals. Any deviation to this methodology is greatly frowned upon. Management seems to be more concerned with processes vs helping the working team to get deals across the line. And yet, they are punished and ridiculed for non-performance. Managers micro-manages to a point where every activity needs to be reported and justified, so more time is spent dealing with internal processes than spending time with prospects and customers. Communication are said to be open but in reality, any comments or views that are not aligned to the management's direction is either just pushed aside, or more than often heavily rebuked.

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MuleSoft Response
8y
As we've grown, we are always trying to strike the right balance between using processes to streamline what we do vs processes which cause friction. I welcome the opportunity to hear more directly so I can work to solve some of these issues you're feeling. We work each day to build an exceptional culture across MuleSoft, but we're by no means perfect, and we have "bugs" in our culture and processes. We aspire to have radically candid conversations about our bugs, and then work to fix them. In our recently completely engagement survey, our team responded to the statement "I would recommend MuleSoft as a great place to work" by a ratio of 21:1 agree to disagree. Yet those who disagree, have valid issues. I hope you'll come to me so we can work together to address your concerns, so we can make MuleSoft stronger.
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Glassdoor has 681 MuleSoft reviews submitted anonymously by MuleSoft employees. Read employee reviews and ratings on Glassdoor to decide if MuleSoft is right for you.