MuleSoft reviews

3.9

59% would recommend to a friend

(587 total reviews)
avatar

Brent Hayward

77% approve of CEO

47% positive business outlook

MuleSoft has an employee rating of 3.9 out of 5 stars, based on 587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MuleSoft employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

587 reviews
3.0
Sep 13, 2017

Tough Selling Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredibly intelligent and talented team Good Benefits Good Product Offering

Cons

Over-crowded territories with high percentage of reps not hitting targets

avatar
MuleSoft Response
8y
Very glad to hear you were able to be a part of such a high caliber team, and I am sorry to hear about your experience. However, the great majority of our account executives continue to exceed their targets every year, and there remains plenty of opportunity out there. Even so, they should never feel like their territories are overcrowded, and it is incumbent upon us to setup all of our employees for success. We are growing very fast, and account executives are pivotal to our growth. We are continuing to take a deeper look into territory assignments to double ensure your experience is not widespread or repeated. I appreciate you sharing your feedback.
2.0
Aug 3, 2017
Recommend
CEO approval
Business Outlook

Pros

The product offering is truly and really best in class. I continue to truly enjoy sharing the technological aspect of the product offering to customers. Its best when I see my customers gain real business value using the tooling we offer.

Cons

The company has great values and culture. Today however, it feels like it lives mostly just on paper and the brochures we sell to new candidates. The MuleSoft today is no longer the same MuleSoft 3 years ago. The benefits aren't truly consistent across all offices. What you see and read really only applies to the primary office locations. The working environment has also taken a turn for the worse. We often overly celebrate achievement of KPIs versus some of the real work to make customers wildly successful. There is also a heavy enforcement of processes and execution of a one-size-fits-all strategy and formula that is assumed to work based on assumed causal effect factors taken from large deals. Any deviation to this methodology is greatly frowned upon. Management seems to be more concerned with processes vs helping the working team to get deals across the line. And yet, they are punished and ridiculed for non-performance. Managers micro-manages to a point where every activity needs to be reported and justified, so more time is spent dealing with internal processes than spending time with prospects and customers. Communication are said to be open but in reality, any comments or views that are not aligned to the management's direction is either just pushed aside, or more than often heavily rebuked.

avatar
MuleSoft Response
8y
As we've grown, we are always trying to strike the right balance between using processes to streamline what we do vs processes which cause friction. I welcome the opportunity to hear more directly so I can work to solve some of these issues you're feeling. We work each day to build an exceptional culture across MuleSoft, but we're by no means perfect, and we have "bugs" in our culture and processes. We aspire to have radically candid conversations about our bugs, and then work to fix them. In our recently completely engagement survey, our team responded to the statement "I would recommend MuleSoft as a great place to work" by a ratio of 21:1 agree to disagree. Yet those who disagree, have valid issues. I hope you'll come to me so we can work together to address your concerns, so we can make MuleSoft stronger.
1.0
Jul 14, 2017
Recommend
CEO approval
Business Outlook

Pros

People seems to be nice.

Cons

The engineering leadership has fair management skills, but they lack technical skills and up-to-date knowledges. They think they are building state-of-art products, but, in fact, they are just fooling those idiot executives. The smokeless political battles from certain groups of people are driving away real talents and squeezing the spaces for others.

avatar
MuleSoft Response
8y
I'm sorry it sounds like you had a bad experience. From my perspective, the project I am working on is for sure state of the art. Our team is working with Kubernetes, Docker and Helm. We are building on top of these new technologies to build a globally scalable platform for our customer's apps. Day to day I am involved in all parts of the project - from planning the work stream (we are currently using Kanban), to collaborating with other teams on common APIs, to writing code which will run on 1000's of machines. Additionally, in my opinion, it's the engineer's role to understand and communicate the complexities of choosing between different engineering solutions, not the exec's. And I know which role I would rather have :P
Viewing 46 - 48 of 587 Reviews

Glassdoor has 678 MuleSoft reviews submitted anonymously by MuleSoft employees. Read employee reviews and ratings on Glassdoor to decide if MuleSoft is right for you.