Pros
Working at MuleSoft for more than 4 years was an amazing experience. I was able to build the Sales Operations team from the ground up. Sales Ops is an integral part of the Company and for those who are interested in a real start up culture, working with a great team, confidence in the leadership of the company, I would recommend working at MuleSoft. The Sales Ops team specifically was a great team to work with. There is a lot of freedom in offering up creative and unique solutions not just to deals but also to internal processes for both the team and the overall field sales team. There is a lot of autonomy given to those who have proven to know what they are doing and be trusted to escalate issues when necessary. Some have said there are no career advancement opportunities for current employees at MuleSoft. To that, I say - in my 4+ years at MuleSoft I was promoted twice and got multiple pay increases and additional stock grants. MuleSoft rewards and promotes those who not only work for it and deserve it but also those who take initiative in building their own career path. MuleSoft maintains a startup culture (which is not easy to do at their current size) and that culture is fantastic for fostering great teamwork, friendships and an overall fun place to work. Part of the startup culture is that there isn’t a pre-defined career path for every role, many times someone being hired is the first to be hired in that role and have to work with their management to actively build that path for the first time. With regards to previous reviews on the lack of work life balance at MuleSoft, no one works harder or longer at MuleSoft than the CEO or the President. They are constantly available and willing to do whatever it takes to help the company or any employees both professionally and personally. They care about each and every person who works or worked at the company. The success of the company has been due to those willing to take ownership of their role and the startup culture where often times there is more to be done than can be done in an 8 hour day. This life isn't for everyone but for those who see their individual success tied to the success of the company, working long hours with great people is part of the fun. I’ve made some of my best friends from my time working at MuleSoft in large part because I was there for more than the normal 8 hour day. This isn't a company for anyone who thinks any job is "below them" and that is evident from the top down.
Cons
Some managers at MuleSoft are too hesitant in letting people go when its obvious they are not the right fit or pulling their weight. I saw B and C level players that were not adding value to the team in their assigned responsibilities but were causing a lot of team morale issues as a result of their constant complaining to other team members. These people were kept at the Company in hopes they would improve after multiple conversations and reviews giving feedback on their performance but that was rarely the case.
