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Nuance reviews

4.0

78% would recommend to a friend

(3,203 total reviews)
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Mark Benjamin

88% approve of CEO

68% positive business outlook

Nuance has an employee rating of 4.0 out of 5 stars, based on 3,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nuance employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Sep 14, 2018
Recommend
CEO approval
Business Outlook

Pros

- work from home - employed position, not independently contracted - very communicative company - feels very connected even though nearly everyone is a remote worker The best thing I can say about this company is that they have got it together communication-wise. They have a good training staff and training program. There is a Facebook Work connection that brings coworkers together, and the CEO delivers weekly video reports.

Cons

- requires much more medical interpretation than transcription - it is not as flexible as advertised, as you have less than a full day to complete all your charts. - every team lead has different rules and expectations which do not match training This is not a transcription job. Transcription plays no role whatsoever. If it were, it would probably be much easier. Instead, you are listening to doctors' exams/notes and creating a medical record of each patient encounter. Although they will hire people who do not have a medical background, it is very difficult to figure out the context of the patient encounters in order to know how to fill out the chart accurately. I thought the training was great and very comprehensive on how to write charts. When I graduated training and was assigned a team, my supervisor basically demanded I throw the whole thing out the window and do it her way. I struggled with it since the company has standards and I did not want to break the standards to write my charts. Before long, I was transferred to a different team lead, who had a different set of expectations for filling out charts, which also were not in line with the company standards. Because I'm a perfectionist and because I don't have the medical knowledge to be able to translate the doctor-speak, I spent hours trying to figure out terms and decipher what the physicians were actually doing during the exams. I was frustrated A LOT. The pay is lower than any transcription job I've ever taken, and a lot more is involved in this role than listening and writing down what's said. Interpretation and translation are also of utmost importance, and the company does not pay fairly for the services they expect from their scribes.

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Nuance Response
7y
Thank you for your input and advise. We are constantly trying to improve. iScribes is indeed not a transcription group, and what we do is much closer to what a ghost writer would do for an author than anything else. We are sorry that we were not a good fit for you and wish you the best. Andrea
1.0
May 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Nothing to say, there is no pros of this company. Only provide high salary.

Cons

A lot of things are there like hire and fire company. No roadmap for the project. Not mature decision-making team.

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Nuance Response
8y
Thank you for your review. As for your comment on having no project roadmap and being a "hire and fire" company, this is untrue. A review of the R&D organization led to the need to undertake a consolidation. The need to evolve Nuance's product suite and ensure operational efficiency and cost effectiveness is vital to maintaining a Division’s competitiveness, similar to other technology companies that review their product offerings and consolidate. We hope you connect with your manager to share your feedback.
1.0
May 9, 2018
Recommend
CEO approval
Business Outlook

Pros

None. You will not get the advertised pay. They will take it in every way imaginable

Cons

Greedy company, appears to have a mission of destroying our profession to sell dumb as dirt voice recognition products, should be illegal and likely will be found to be just that

Viewing 28 - 30 of 3,203 Reviews

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