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Nuance reviews

4.0

78% would recommend to a friend

(3,203 total reviews)
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Mark Benjamin

88% approve of CEO

68% positive business outlook

Nuance has an employee rating of 4.0 out of 5 stars, based on 3,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nuance employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Oct 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Working at home is the only benefit

Cons

I give Nuance 1 star because there was nothing lower. I got messed up with Nuance when my long-time employer, a hospital, outsourced transcription to a decent outsource company and I was quite happy with them, comparable pay and benefits, until Nuance bought them out (as they have several others) and ruined everything. It has been a lesson in humility and frustration ever since. (I'd like to insert here that neither of the former companies offered severance pay - the options were, job or no job.) Nuance has forced me to live in 2013 on 1970s wages. Oh yes, they "bought" me and stole my skills by forcing me into very low pay. And every December our Christmas bonus is they lower the pay and raise the standards so that now it is nearly impossible to meet production let alone bonus incentive (which is a true joke now anyway when I do meet it, i.e., $137 bonus last year now translates to about $17 this year). Very concerned what this December will bring. I had a great profession!!! I'm an old lady now, I can't just go out and get a better job (like back in the day, the great old day) when I must compete with 4-5 generations of people behind me who also need jobs!! So I am stuck here until I can retire and can return to bringing home decent money because, fortunately, prior to Nuance I did make such good money in this profession that my SS package is better than Nuance wages. Actually, maybe I should thank Nuance for teaching me (forcing me to learn) to live on an extremely limited budget.

1.0
Sep 5, 2013
Recommend
CEO approval
Business Outlook

Pros

If you enjoy being treated like gum on someone's shoe, this is the place for you.

Cons

Nuance bought out Transcend in late 2012 and sent out notices 2 weeks before Christmas advising them of pay cuts. Suits and management make high salaries while transcriptionists, the backbone of the company and without whom there would be NO company, get paid peanuts. Transcriptionists are subjected to extremely strict quotas, ridiculous time-off policies, and exhausting compliance standards for low pay. When the workload is low, transcriptionists are expected to check for work throughout the day and in so doing may actually be putting in a 12-hour day in order to make quota. This causes the amount of pay per hour to drop way below minimum wage. The HR department is indifferent and demoralizing. I have been a medical transcriptionist for 25-plus years (with credential) and I've never been treated so horribly as I was by this company. Key word there, WAS. I left them in the rearview mirror. To anyone thinking of going to work for them, run, run like the wind, away from them.

1.0
Aug 4, 2013
Recommend
CEO approval
Business Outlook

Pros

.They do offer bonuses, but you will never get one.

Cons

Work is steadily being moved offshore, QA is being done offshore, constant "adjustments" of staffing and accounts. The offshore work quality is bad, their QA is inconsistent and often incorrect AND QA is punitive, not educational. Oh, and the QA are incentivized to find errors, the more they find, the more they earn.

Viewing 139 - 141 of 3,203 Reviews

Glassdoor has 3,600 Nuance reviews submitted anonymously by Nuance employees. Read employee reviews and ratings on Glassdoor to decide if Nuance is right for you.