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Nuance reviews

4.0

78% would recommend to a friend

(3,203 total reviews)
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Mark Benjamin

88% approve of CEO

68% positive business outlook

Nuance has an employee rating of 4.0 out of 5 stars, based on 3,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nuance employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
1.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Lots of work available. Large company. Seems very promising.

Cons

The majority of their mt's come from third world countries where workers are educated somewhat but English is not their first language. Because of this they don't have a grasp of idioms or slang of any sort. Nuance doesn't assign a team to a particular doctor or clinic so no one ever works on one doctor long enough to learn his/her accent, frequent sayings, local idioms or drugstore names, etc. Nuances quality control just sucks. The things that get by and become part of a patients record are just shocking. And the physicians allow it by not following up and making sure everything is correct. Also, because most of their MT staff comes from outside the US, they can pay them dirt cheap. This hurts the US MT's because now Nuance, and all the other transcription agencies, don't want to pay a decent wage to US MT's because they can get labor MUCH MUCH cheaper by hiring in third world countries. Since the physicians aren't putting their foot down and demanding better quality in transcription, all these transcription companies hire the majority of their mt staff from outside the US.

1.0
May 26, 2014

I have worked at Nuance for 8 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There used to be a lot of good reasons to work at Nuance - Now I can honestly think of none.

Cons

Since taking away our holiday pay, any future raises, and cutting our PTO in half, this company has taken micromanaging to a level I have never seen. They have now upped the required lines, quality percentage to maintain and informed us that we must work 100% within the hours we are scheduled for (which takes away much of the purpose of being an at-home employee). Then, on top of telling us we must work 100% within those hours, if the system goes down, you have sat at your desk for over an hour waiting for it to come back up and at the end of that time when they realize it isn't going to.... they tell you that you are no longer being paid for downtime (meaning they just took an hour and a half of your time and are not paying you for it!! I see the Labor Board in this company's future.

2.0
May 24, 2014
Recommend
CEO approval
Business Outlook

Pros

There is decent pay, but is outweighed by cons

Cons

Upper management are self centered and inconsiderate. Have no interest in the employees who slave away while they collect aggressive payment for their extensive work.

Viewing 2866 - 2868 of 3,203 Reviews

Glassdoor has 3,600 Nuance reviews submitted anonymously by Nuance employees. Read employee reviews and ratings on Glassdoor to decide if Nuance is right for you.