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      Oracle

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      Oracle Customer Success Manager (CSM) reviews

      3.7

      83% would recommend to a friend

      (53 total reviews)

      Clay Magouyrk and Mike Sicilia

      Not enough data to show CEO approval

      91% positive business outlook

      Ratings by demographic groups

      Customer Success Manager (CSM) employees have rated Oracle with 3.7 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      53 reviews
      4.0
      Nov 19, 2021

      Oracle resources and learning

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Oracle had significant resources to allocate to projects. Helped to use budgeted funds to develop customer life cycle programd

      Cons

      Lots of red tape and processes which can slow down efficiency

      3.0
      Nov 2, 2021

      Convenient

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work. Being a new department, everyone is learning from manager lines onwards. Very friendly and supportive environment. Good exposure to medium and large companies.

      Cons

      Trainings and materials are really outdated. Pretty difficult to get your hands on the actual documentation needed to move forward. Support department needs a whole reshuffling - so too many technical chasing on the CSMs plate.

      Viewing 43 - 45 of 53 Reviews
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