No experience in running a hardware company. Trying to deploy software customer service practices in hardware data centers Lack of understanding critical customer requirements.
Respoce time to fix hardware can take 2-3 weeks and get lost in backline support before being paged out to field personnel leading to customer dissatisfaction and anger by the time field help is involved..
No further sales or development in the storage products and traditional storage SE and FE from StorageTek are being let go or are leaving to seek employment else ware.
No downward vision of hardware progression by high level CEO's.
Company does not need your input on best practices and ignores or is angered you even bring it up. They invented the wheel they just need bodies to run it.
Total disconnect between departments, hardware,software,backline,IT.No urgency to get correct tools i.e laptops.
