Pros
The management of the Support team really tries hard with the limited resources available to them to satisfy the unrealistic expectations put on them by the other teams within the department and the department senior management team. They also try hard to make the job less stressful and to also put in safeguards needed (without much support from the rest of the department) to prevent issues and the team from making mistakes.
Cons
- Do you like to have unrealistic expectations put on you and even if you manage to meet the unrealistic ever changing goal posts, be told that in their eyes you didn't meet the goal in the timely fashion they expected? Then this job is for you. - Do you like to be regularly blamed things gone wrong and be thrown under the bus by the clinical team and the IRT Project Managers? Then this job is for you? - When something results in a CAPA, do you like for the solution to almost always be "retraining"? Then this job is for you. - Do you like to be regularly looked down upon by the rest of the department and treated like a second class citizen? Then this job is for you. - Do you like the senior management team view "Why should we invest the time / resources to train someone and help them advance if it doesn't help the department? It's better to limit an employee skillet so that they are less likely to leave the position that they are in."? Then this job is for you. - Do you like the expectation that when you're done for the day, that you go home and do what you need to do with your family but then later that night you should / need to log back on so you can do more work? Then this job is for you. - Do you like being not considered or even given a chance to apply for advancement opportunities within the department when they become available? Then this job is for you. - Do you like having hardly any opportunities to advance into management within the department beyond the senior level because the management teams have been there in place for over 10 years on average? Then this job is for you. - Do you like being a part of a product / service that doesn't generate revenue for the company and is just looked upon as being an "add on service" that is just tacked on bids? Then this job is for you. - And lastly, do you like a senior management team that will not think twice about demeaning someone in front of someone else? Then this job is for you.
