PTC Cloud Service Operations Associate reviews

Lots of work , unstructured work no process to follow

1. Be ready to be fired at any time without any prior notice. (happened for last three years) 2. One fine morning they will call you and tell you, you are fired because the order came from upper management. (Management is not trying to relocate employees, other teams) Instead of that they will rehire if the requirement is there and fire when customers are going out of the cloud. 3. PTC having a Cloud NOC team, it will send emails if any alerts come from the server(disk is filled, memory is used..etc) 4. They are hiring experienced employees to just install PTC software in the cloud environment( double click installable-->next-->next-->finish). 5. PTC Cloud having an incident team, the only job is to pass the incident to TS(Technical support team). Some customers are having extended cloud support in which the only job is to review the customization deployed in the cloud. If you want to implement a new solution it is out of scope. 6. Shifting in between departments is very poor.