PTC Customer Success Manager (CSM) reviews

3.7

78% would recommend to a friend

(5 total reviews)
avatar

Neil Barua

Not enough data to show CEO approval

76% positive business outlook

Reviews by job title

5 reviews
2.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits. Great work/life balance. Flexible hybrid work schedule. Cool products.

Cons

- Onboarding is terrible, be prepared to get very little support outside of videos/articles - Management never seems to know what is going on - Many senior leaders have been leaving in the last 6 months - Layoffs seem to be the norm here - Communication to employees on updates are terrible or don't come. Lots of fluff emails instead. - Constantly starting new innitatives that will get dropped as quickly as they started - Teams not receptive to feedback or new ideas - Each department is extremley siloed to the point its difficult to work together and hard to get people willing to help you find what you need. - Documentation on processes and essential things to do your job don't exist - Be prepare to spend months confused on what you should be doing and getting very little guidance.

Viewing 4 - 5 of 5 Reviews

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