I hope upper management visits this site, it's the next best thing to "Undercover Boss".
Pros
Philips has longstanding top reputation in cardiovascular x-ray imaging equipment and is attempting to expand this leadership to other health care markets.
Cons
Philips has poor operations, engineering, and accounting practices that undergo constant revision with little benefit at the customer level. Sense and Simplicity is a cruelly humorous slogan to most employees because it is in stark contrast to the way the business is actually run. I agree with another assessment on this site of Philips being a financial conduit to the motherland. That best explains many of the operations. Currently undergoing a sea change of the field operations, yet is reticent to adequately notify, train, and deploy these changes. This has lead, among other things. to a perception of a disingenuous upper management. Most of the new initiatives (additional nonproductive tasks) are being driven through the Customer Care Team channel, which is essentially a peer group. This seems highly inappropriate as it seems, once again, that management is abdicating the dirty work of their requisite function to the employees themselves.