Is Publix a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Publix have rated their employer with 4.2 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Publix employees being 3.7 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Publix now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Publix .

Does Publix pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Publix with 3.2 out of 5 stars based on 19 anonymously submitted employee reviews. This is 11.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Publix.

What are the top reviewed jobs at Publix?

Cashier (2928) , Deli Clerk (1532) , Customer Service Staff (850) , Grocery Clerk (811) , Produce Clerk (684) , Sales Associate/Cashier (512) , Front Service Clerk (492) , Customer Service Representative (463) , Pharmacy Technician (430) , Bakery Clerk (424) , Customer Service (395) , Front Service Clerk (Bagger) (332) , Customer Service Associate (292) , Part Time Cashier (262) , Stock Clerk (237)

What are the pros of working at Publix according to real employee reviews?

"Great benefits if you work full time and they do a lot for the community (5K runs for charity)." ((in 2180 reviews)); "People with certain personalities that are upbeat and smile while hiding their pain make it great." ((in 844 reviews)); "The hours are flexible and they are willing to working with school and other job schedules." ((in 795 reviews)); "Great coworkers and nice to get compliments" ((in 661 reviews)); "The managers at most stores try to work with their employees regarding flexible schedules and over all how they can help their employees." ((in 532 reviews))

What are the cons of working at Publix according to real employee reviews?

"Bad management NO support during rush times and ASM yells at you because of their poor lack of scheduling associates or unwillingness to help out." ((in 1338 reviews)); "Managers can be bad and stressful" ((in 934 reviews)); "Bad upper management means trouble for entry level and even department managers." ((in 130 reviews)); "Raises are small and take years to reach what you would call a living wage unless you make it into management" ((in 125 reviews)); "Management played favorites" ((in 94 reviews))

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Publix

Publix Customer Service Manager (CSM) reviews

4.2

41% would recommend to a friend

(19 total reviews)

Kevin Murphy

Not enough data to show CEO approval

51% positive business outlook

Ratings by category

3.7

Career opportunities

3.2

Culture & values

3.2

Compensation and benefits

2.8

Diversity & inclusion

2.5

Senior management

1.9

Work/Life balance

Customer Service Manager (CSM) employees have rated Publix with 4.2 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Publix is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

19 reviews

5.0

Mar 1, 2025

Great culture

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great advancement potential and pay

Cons

Busy and lots of high expectations

3.0

Aug 7, 2024

Publix

Csm, acsm, customer service manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits, mostly good people

Cons

Micro managing, too much on managements plates to be able to fulfill all tasks to the highest standard

4.0

Jan 3, 2024

Retail Food Manager

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Ability to create a family oriented atmosphere in your own department. Ability to create your own flexible schedule as a department manger. Publix is closed three days a year, Easter, Christmas and Thanksgiving.

Cons

You must work at least one nighttime closing shift a week. You must work the days leading up to the major holidays and you have to work at least one day every weekend, Saturday or Sunday.

Viewing 1 - 3 of 19 Reviews

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Publix Customer Service Manager (CSM) reviews

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