8y
This is challenging to wrap my head around as CEO because it's simply so far from the core of who we are.
We measure all aspects of our performance as a company, down to each department and each individual's personal and professional goals. I see accountability everywhere.
Also, our very essense in our business model depends greatly on repeat business and recurring contracts - which makes up sometime like 70-75% of our Revenue - by design. This also makes us extremely well insulated against any major macro economic conditions. We started in 2000, and we started our 11-year growth spurt in 2007. We've seen more than one economic cycle.
Like all companies growing as quickly as we are - naturally we don't nail it 100% with every project - especially because the nature of our business is breaking new ground on a daily basis. Yes, we have room for improvement, and are consistently evaluating our processes, procedures, and people.
My guidance to you is - if you see something that could use improvement, please bring it to your direct manager or me directly with some suggestions as around how we can improve. I commit to you we take all such feedback seriously.
