SAP Associate Support Engineer reviews

Senior leadership and depending on the team, direct managers doesn't really listen to you. They don't give any chances to try some processes improvements even though the whole team insists on it. They want only short term solutions and after a week, the same issue will be facing us again and they will say "hey team, what we can do about it?" and we suggest a good long term solution, which is ignored again and this cycle never ends. Also, support has a poor work/life balance. I need to work extra hours a lot of days to be able to handle all of our backlog. Not because I'm not productive, but because the backlog is huge and the direct management doesn't listen to our suggestions to improve it. The incoming is not under our control, but how we handle it is. And they seem to ignore this fact.