- Almost immediately after I came on with the company (1-2 months), they decided to change everything. It sort of feels like I was "bait and switched" as the company did not really loop anybody in on coming changes and just whipped it out on a timeline and told everyone to get ready to adjust.
-As an inbound SDR, we went from having 3 territories/managers in the US to having 6 territories/managers... including 3-4 of which are brand new to the company. They are great managers, very uplifting; but it feels wrong to change everything and have entirely new management without prepping your team for it...
-With the above being said, we have a monthly quota which feels like it has become nearly impossible to hit with the new territory changes. We went from getting anywhere from 12-20+ new leads daily, to consistently having MAYBE 5 throughout the entire day. Management has also decided to not change the monthly quotas even though they essentially took away all of our leads , and hired significantly more SDRs ; you can look across the board and see little people are succeeding the way they did prior to this change.
- management has also decided to change the pay plan (to my knowledge this is not set in stone quite yet) to effect you poorly if you are under succeeding; again, even though they took away all of our leads and doubled the amount of SDR. Though the pay plan will effect you positively if you exceed quota, this just is not the case for many of us at this time unfortunately.
- Speaking to a few SDR throughout my side of the company, we are all being told to be patient, more leads will come and then given lists of old leads (80% have already said no many times or purchased another product) to go through. Management acknowledges the problem, but continues to do nothing about it.
-Since things are remote there can be a lack of communication, a lot of workers are on different time zones which creates a big delay.
- Sometimes there is not a clear answer on how to deal with something, and even management doesnt know how to deal with it.. Such as contacting different portions of the company (international teams for example)
- While there are alot of resources to reference and learn from, the company does not do a good job of informing you of the other products we offer even though they want you to refer leads to other products if they dont fit the one you sell.
- some systems they integrate with (like our phone/ click to call and customer activity apps) absolutely STINK! Constantly crashing, not working, making it very hard to do your job.
