Sage Associate Customer Support Analyst reviews

And then it slowly began to change...the quaint and delightful meadow eroded into an oozing swampy cesspool. Middle management became MICRO management and all sense of value (for the individual contributions of employees as team members) gave way to backstabbing, malicious gossip, every-man-for-themselves as the ship ran a ground. I could go on and on about the ineptitude, but that may be immature. So back to the ship! The first wave of rats began leaving and then the next wave of sensible professionals. And for what? Changes made with the customer in mind - all for the customer, but in fact HAPPY employees is what truly delights customers (when it comes to contacting customer service/tech support). Oh sure, the numbers looked good on paper (because you cheated by creating a new queue to dump calls in), but customers were no longer being delighted. People need to work to live though, so what they are left with is those who have been beaten down and sullied and an endless wave of new recruits. I can not recall one hopeful memory or bit of good from the end of my time there...as a very talented individual/HUMAN BEING, I took my brilliant skills elsewhere (before I had a nervous breakdown or stroke because you will be pushed to the very brink!). Haha - if you are a masochist, Sage is the perfect place for you!