Salesforce Triage Agent/Success Agent Associate reviews

1.0

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Marc Benioff

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Reviews by job title

1 review
1.0
Jul 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The onboarding process is the best so far I have experienced. Lot's of swag and everyone is getting injected with the Ohana spirit from the beginning. 7 days of volunteer work per year is paid and organized by the company, which makes it very easy to connect with people from other teams as well. Plenty of learning opportunities thanks to their company own Trailhead learning environment, paid certifications that are highly valuable on the market at the moment. Free snacks, fruits and soft drinks.

Cons

No information has been given beforehand that a certain amount of certifications had to be passed first, which comes as an utter surprise to everyone when they start and is adding a lot of pressure to an already stressful situation as a new hire. It was already suspicious that half of the team got rehired at the same time, but it turned out that this team had generally an extremely high turnover. The job itself was absolutely not challenging as it was merely an entry-level position, but immediately after joining we got told that there is a hiring freeze for the next months. It turned out that nobody for years had been given the chance to move to other teams. I got yelled at by the manager in the most unprofessional way and learned that this was normal there in this team. Well, it's not normal and absolutely not acceptable at all! I can only warn everyone to join who hopes this position could be a good start with Salesforce. It's a dead-end street! Any reports to HR end in an immediate procedure to cut the reporter off as a trouble maker. They won't even provide a reference or even a reference letter. Asked for my P45 frequently and received finally someone else's P60 in the end.

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Salesforce Response
6y
Thank you for your review. I am sorry to see that you are no longer at Salesforce and that we didn't meet your expectations. We would very much appreciate it if you could give us more details anonymously by contacting our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. The behavior you have described in your cons section is not what we want to see at Salesforce and your detailed feedback will help us address this directly and become a better workplace for all.

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