ServiceNow Associate UX Designer reviews

3.1

41% would recommend to a friend

(5 total reviews)
avatar

Bill McDermott

100% approve of CEO

10% positive business outlook

Reviews by job title

5 reviews
2.0
Jan 23, 2026

Smoke & performative mirrors

Recommend
CEO approval
Business Outlook

Pros

Typical benefits which come from most tech jobs (PTO, etc). A lot of people really trying to do good work.

Cons

In some orgs UX is treated like graphic design. Senior leaders outsourcing all thinking to latest "hot" AI tool despite being hired for experience. Some groups work in a waterfall method where engineering delivers inline, non-reusable, styled code and require everything to be visualized with no ability to work in a more modern, collaborative fashion. Some design leadership have openly mocked their should-be counterparts in workshops and other visible forums. Executives give feedback or ideas without having clear goals or strategies in mind, punishing teams who don't deliver despite absence of an actual plan forward. Certain program operations teams mandate multiple meetings just to stitch information together just enough to be performative without real value. Tendencies for teams to mark initiatives as "green" to avoid being realistic about issues plaguing meaningful progress.

4.0
Feb 28, 2024

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Great team to work with who has good experience & domain knowledge to learn from.

Cons

B2B SaaS products can be really slow in development due to its complexity, because of which there is peaks & valleys of motivation to keep you going.

Viewing 1 - 3 of 5 Reviews

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