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      ServiceTitan

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      ServiceTitan Customer Service Manager (CSM) reviews

      3.6

      58% would recommend to a friend

      (13 total reviews)
      avatar

      Ara Mahdessian

      55% approve of CEO

      64% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.5

      Culture & values

      3.4

      Career opportunities

      3.3

      Senior management

      3.2

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      1.0
      Jun 1, 2026

      Fast-paced environment plagued by poor management. Stay Away!

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      While the company handles high-volume HVAC CRM accounts and operates on a massive scale, the sheer volume of clients provides a fast-paced environment where you can quickly gain experience dealing with intense customer service scenarios.

      Cons

      Extremely complicated system that contradicts standard HVAC CRM logic. Frequent system outages disrupt workflows, and clients are regularly promised unachievable features. The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible. Heavy micromanagement and massive stress are met with very low pay. Furthermore, leadership lacks transparency, penalizes dissenting views among supervisors, and fails to support any semblance of work-life balance.

      Viewing 1 - 3 of 13 Reviews
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      Glassdoor has 862 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.