Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 54 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 17 reviews)); "Rampant favoritism across all departments." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Oct 31, 2023

Customer service rep

Customer solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Great people great benefits , yh

Cons

No cons at all I’m this commonly

1.0

Oct 26, 2023

Constant Overtime - Horrible Work/Life Balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

WFH, healthcare is paid for and you get a stipend for your phone and internet bill each month.

Cons

Constantly woking 3-5 hours of overtime a week on salary. They used to give us one Friday off a month to give us a break, but they "discontinued" it. Working an extra 20 hours a month was one thing with a long weekend tossed in, but now they're forcing you to work a ton for nothing. Tons of micromanagement - which is unfortunately required for most of the people who work there. If half these people actually did their job then the overtime wouldn't even be a thing. Also the job may not be an inbound call center, but you still are making outbound calls (a requirement regardless of the issue, which is generally related to the software itself rather than what the customer is doing wrong) all day. This place constantly over-promises and under-delivers.

5.0

Oct 23, 2023

Great place to work- Great Leadership

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

Company has good culture and diverse leadership. A great team with a solid and clear purpose. Very transparent about their plans overall good people running this business. Challenging role

Cons

The product is constantly changing and its a bit hard as a csm to keep up with product enhancements. Training system feels like we are in college. There is TONS of learning in this role and the information or "truth" is constantly changing.

Viewing 343 - 345 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Senior Product Manager, Exteriors

ProProduct Sales Development Representative