Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 28 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 17 reviews)); "Too much favoritism" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Mar 28, 2026

Review

Product manager

Recommend

CEO approval

Business Outlook

Pros

Remote work options and competitive pay.

Cons

Not feeling valued by management and work life balance.

3.0

Mar 16, 2026

nah

Business development representative (bdr)

Recommend

CEO approval

Business Outlook

Pros

okay pay for what you're doing

Cons

it's hell on earth on a day to day basis

2.0

Mar 8, 2026

Role expectations and internal alignment could be improved.

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Supportive immediate team and generally nice colleagues.

Cons

The role I was hired into was not clearly communicated internally before I started, which created confusion about its purpose and responsibilities. Some teams believed the position overlapped with their roles, which made collaboration more challenging. In addition, the resources and budget originally discussed during hiring were not available once I joined. There also appeared to be a lack of respect and support for employees from some of the senior leadership.

Viewing 358 - 360 of 837 Reviews

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Jobs at ServiceTitan

Customer Success Manager

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