Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 28 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 17 reviews)); "Too much favoritism" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(838 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

838 reviews

1.0

Aug 17, 2023

Management is Questionable

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great trainers! Great perks! Great colleagues!

Cons

Since we're constantly taking calls to book for clients, there's barely any breathing room. We need to meet the KPIs met and what is something that was discouraging was when we're told not to go on BRB if required us to step away briefly like doorbell, or washroom break, or even to get water?!?! Are we robots? Are we slaves now? Somehow, this company who prides to treat us all as humans and a work-life balance is also chasing us to ask if we want to do overtime. Expecting on average to take roughly 70-80 calls in a 8-hr shift??? I also heard from colleagues that PT do not get benefits???

5.0

Aug 16, 2023

2 years later and I still love this place.

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

Excellent management, and upper management. Transparent work environment. Motivating team who is always pushing to help their team grow. Clear cut road to promotions. They also pay very fair salaries, and do whatever they can to help the team get to their goals.

Cons

I wouldn't say it's a huge con but the product is very robust and constantly changing so the biggest road block was learning the product. However, they give new hires significantly more time than i've ever seen a company give for learning and training.

4.0

Aug 11, 2023

Yeeting

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Great culture to work for and lost

Cons

Very stringent training process and losing

Viewing 364 - 366 of 838 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Sales Development Representative