ServiceTitan reviews

3.4

49% would recommend to a friend

(838 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

838 reviews
2.0
Jul 26, 2023
Recommend
CEO approval
Business Outlook

Pros

-Benefits are great (free healthcare, flexible PTO, some 401k matching) -Lots of hard working employees -The industry knowledge you will take away from this work is rewarding

Cons

-Management really can't figure it out and just keeps their friends around -Too many constant changes (with everything) -Salary. They might start you at what seems high but the "raises" you get don't even keep up with the economy so its not really a raise. I was fully tricked into thinking it was good money. -Upper management is very detached from the day to day and comes up with these plans to make it all work then just expect it all work. Once it doesn't, its all changed again. -Pretty much zero room for growth. If you do your job well, they just keep you in the same spot

2.0
Jul 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits (almost full coverage) Great onboarding experience. They really prepare you for the role Decent Tech Stack (Salesforce, Salesloft, Gong, Tableau, choice of PC or Mac) Option to work remotely. (Offices in Glendale CA, Atlanta, Salt Lake City)

Cons

There is no opportunity for growth. There are multiple SDRs that have been in the position for over two years. Friction between AE teams and SDR teams. (How each team obtains quota almost goes against the other team.) Overinflated Sales Development org (Over 70 SDRs) with not enough quality leads for everyone and leads have been recycled through too many times to the point prospects feel as if they’re getting harassed

Viewing 376 - 378 of 838 Reviews

Glassdoor has 855 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.