Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 72 reviews)); "The culture is great and diverse." ((in 53 reviews)); "Pay is good." ((in 48 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "Too much favoritism" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

839 reviews

5.0

Feb 28, 2022

Growth, Opportunity, and Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Too many to list. However, I will state that this is not your average Tech Firm. ServiceTitan is a rocket ship destined for the stars. More importantly, the reason why they are is that the company, as a whole, values their employees. Sure, the job isn't easy and sometimes you may be overworked, but no matter what you have to do, there will be a team right behind you supporting your every move.

Cons

Workload (depending on position) Internal cross-department communication could use some working

4.0

Feb 6, 2022

It was fine, until it wasn't

Deal desk analyst

Recommend

CEO approval

Business Outlook

Pros

- Great co-workers - Great benefits - 100% Remote / WFH Set Up Bonus - Company Transparency

Cons

- It says unlimited PTO - it's limited - Was expected to work Company holidays (while other teams were off) - Managerial Favoritism - No trust

3.0

Jan 11, 2022

Decent for first tech job

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

-Cultures pretty good, people are helpful for the most part. -Good place to start your career if you have no experience.

Cons

-Impossible quotas -When you inevitably dont hit your qouta your out (no job security). -low pay and high expectations. -burnout is unavoidable. -they are okay with having a 3-4 month turnover rate with SDRs. -managenent knows you probably wont be there long so the general consensus is just to work you to death while you're there before you leave.

Viewing 388 - 390 of 839 Reviews

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Customer Success Manager

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