Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 72 reviews)); "The culture is great and diverse." ((in 53 reviews)); "Pay is good." ((in 48 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "Too much favoritism" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (839 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

839 reviews

5.0

Jun 6, 2023

Review of the company

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Expecting to get acquainted with the excellent staff, and work in such a big company.

Cons

Have not seen any negative aspects.

3.0

Jun 5, 2023

It's a good start in the tech field

It specialist

Recommend

CEO approval

Business Outlook

Pros

provides lunch, good coworkers, flexible shifts

Cons

not communicative, poor training, no coaching when you're not doing so well

1.0

Jun 2, 2023

Toxic Company & Toxic Customers

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are solid The team was great, but then they laid everyone off so...

Cons

Low pay Boys club Customers are demanding and rude No feedback and no room for growth anymore Leadership is terrible. They don't care about their employees and they throw them under the bus the second a customer seems a little upset

Viewing 397 - 399 of 839 Reviews

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Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

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ServiceTitan

ServiceTitan reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Review of the company

It's a good start in the tech field

Toxic Company & Toxic Customers

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Jobs at ServiceTitan